The Garden – Hilton Garden Inn - Ottawa, Ontario

Huge waste of money. The first room I was given smelled like a combination of stinky feet and chemicals, and the windows are the kind you cannot open, so I tried to turn the AC on and it blew air but not cold air, just circulated warm stinky air. After ... about ten minutes of this I felt like it was harder for me to breathe and that I was getting some constriction in my lungs, probably due to whatever chemicals they used to try to fix the foot smell, so I grabbed all my stuff and left. As I exited the room there was a power outage to the whole building - it was a nice day and the hotel next door didn’t lose power so it wasn’t due to weather, it was most likely some isolated problem with the hotel. I presume the AC isn’t able to keep up on a hot day and was asking too much of the power supply, because the lobby was also hot and stuffy. So I went down and tried to change rooms - the staff were nice enough and let me change - but when I went up to my new room, the AC didn’t work there either, and there was a second power outage. I didn’t have any choice at this point so I set my AC to the lowest possible setting (60°F and high fan) and went to bed, waking up at 6am for my flight. When I woke up, the room was so hot that my deodorant had melted. Absolutely disgusting. At an absolute minimum, get your AC fixed. If you don’t want to allow people to open their own windows, you have to have working AC. Anyways, I did a long travel day with no deodorant on and I’m sure the people sitting near me on the plane loved it. This is the kind of experience I would expect to have in a developing country, but the reality is I had a better experience at a $12/night hostel in Nepal, with working AC. For $250 for the night, this was a huge waste of my time. I would have been better off sleeping in my rental car. Read more

We booked this hotel to see some airport view. Unfortunately, they said they are fully booked and it is not available. Later, we saw there was a window on the hallway that had pretty good airport views. It would've been nice if you mentioned it. And hallway had few glasses on ... the floor and a coffee port on the floor one day. Why? Our refrigerator had a leftover beer can when we arrived. 🤪 Other than that ... it's roomy place and good sunset view. Read more

The "pros": the room was clean, the bed was comfortable, the shuttle service was good and the breakfast was as is usual for most hotels. The "con": the amenities were spartan. There was no in-room safe, no hotel stationary or pen, the shower nozzle was attached to the wall and pproximately 7 ... feet above the tub, the hair blower must have been bought through a discount seller- - only one heat, hot and two speeds, the shampoo and conditioner bottles were attached to the wall too high for someone who wanted to wash their hair while taking a bath rather than a shower, etc. They are in the process of renovations so we believe our room had not yet been improved . Read more

The room was extremely spacious. Everything was clean. The staff who greeted us were very courteous. The food from the restaurant was excellent. I had special instructions asking for a higher room with view of the airport and they did not disappoint and accommodated without any issue. The checkout ... is a toucheless one where you only have to drop your room key card in a bowl and be on your way. Read more

Regularly stay here as it's in the close cluster of hotels nearest to the airport. My company regularly chooses for me to stay here, which is usually just an overnight until my next flight. The rooms are always clean, all the basic amenities you would expect. Shuttle service is 24/7 ... and they serve dinner until midnight which is very convenient when I arrive late due to flight delays. I really enjoyed the 4 layer chocolate cake. Reasonably priced for the stay and the service you receive Read more