YKO - Ottawa, Ontario

Worst experience since they switched management. I asked about the order and he got upset at me for asking questions. Then proceeded to say “I have been here before,” in a very disrespectful manner. He got upset that I asked for spicy chicken. His face was upset before I even ... spoke a word. The rest of the employees have been kind to me. The owner however has always been disrespectful. Never going back again, terrible customer service. Read more

Food is delicious. When I'm around that area all I can think of is their delicious spicy chicken but they are terribly slow, there's very little presence at the front desk and people get very impatient. I don't care that much about the appearance of the place because the taste ... of the food outshines those details. Read more

Very frustrating when they don't even speak enough English to take your order properly. Always long wait, very disorganized and the food quality and service is going downhill each time. Too many other charcoal chicken throughout Ottawa with better service and food. They used to be good once upon a time. Very dissapointed ... lately. Read more

Chicken 5*— delicious charcoal flavour Rice 4*— very tasty Plantains (Alloco) 1*— cold and dry Service 1* — lacking If you want tasty chicken, this is the place for you. Don’t expect the best service. Whether you order on the phone, or show up at the door you’ll get the same service. The restaurant consists ... of a takeout desk, and that’s it. The kitchen is behind the wall, and you’ll get served whenever someone comes to the front. But the chicken and seasoned rice are tasty!! Read more

The restaurant has taken a nosedive in recent times. The food quality has plummeted to a point where it's simply horrible, and unfortunately, the same can be said for their customer service. Despite giving this place multiple chances, the consistent letdowns in both the quality of the dishes and the customer ... service have left me with no desire to return. As echoed in numerous reviews, the process of ordering through the phone is utterly pointless. Not only are you forced to wait in line alongside people who didn't place an order, but you also end up having to repeat your order, adding to the frustration. The wait time of 20+ minutes further tests your patience, making the experience even less enjoyable. The ambiance at the Vanier location is far from ideal. The kitchen smoke and uncomfortable heat create an environment that's far from pleasant. Waiting for your food inside results in leaving the place sweaty and smelling like food. Oddly, this issue seems to be absent at the downtown location, leaving me to question the consistency in their standards. While the food does possess a unique flavor profile, it's overshadowed by the consistent poor quality and shockingly inconsistent portion sizes. The price, coupled with the horrible customer service, makes it impossible to justify a return visit. I strongly recommend that the management seriously reevaluates the direction the Vanier location is headed. Perhaps, focusing their efforts on maintaining the standards of the downtown branch would serve them better. It's a pity to see what was once a promising dining option turn into a disappointing and regrettable choice. Read more