Outback Steakhouse - Niagara Falls, Ontario

Typical north american restaurant with wings, burgers, pasta etc. Service was good but the food was so so.

I had an absolutely fantastic dining experience at Outback Steakhouse in Niagara Falls! From the moment we walked in, we were greeted with warm hospitality and seated promptly despite it being a busy evening. The ambiance was cozy and inviting, perfect for a relaxed meal. Our server was incredibly attentive and ... knowledgeable about the menu, providing great recommendations. We started with the soup of the day (potatoe soup), which was smooth and creamy and every mouth is bursting with flavour. For the main course, I had the Outback Special steak, cooked to perfection with just the right amount of seasoning. The sides of loaded mashed potatoes and fresh vegetables complemented the meal wonderfully. What really stood out was the consistent quality of the food and the excellent customer service. The staff went above and beyond to ensure we had everything we needed and made us feel welcome throughout our visit. Overall, Outback Steakhouse at Niagara Falls exceeded my expectations in every way. I highly recommend this location for anyone looking for a great meal and outstanding service. I can't wait to return! Read more

TERRIBLE SERVICE, DO NOT DINE. I’m going to be frank, the food here is average at best. If you’re looking to have dinner on a special occasion this is not the restaurant. I was served by Clarke, whom mentioned that he was a server and general manager at previous restaurants; ... after this experience I can see why that was a short lived opportunity. His demeanour was below par and his attitude through the roof. I wouldn’t classify myself as a picky customer I just want my food and some decent service, these aren’t hard standards to meet. After receiving the bill I’m glad I didn’t provide him a Tip, as his reaction showed me why I thought to not tip in the first place. When your response is “15-20% is standard” after I said I wasn’t going to tip and storm off, it makes you wonder if these servers receive any training. (15-20% is standard pending good service). I spoke to the general manager in the restaurant and he proceeded to quote books, justify his server’s actions and invade my personal space. The crazy thing was the servers didn’t look shocked at my reaction, this happens on a regular basis!!!!!!. And when he said “it’s the landscape.” That just pissed me off quite frankly, BAD SERVICE IS NOT THE STANDARD…… and then on top of that telling me that I should have tipped after I voiced my displeasure is unacceptable. Justifying terrible service is what prompted me to share my experience. I’ve never and I repeat have never been so disgusted while dining out. Worst experience I’ve ever had. “You can’t let the next ten mins make u mad” that was the quote from the manager himself. Customer service training required promptly!!!!!! From top to bottom you guys need to DO BETTER!!!!! Unacceptable!!!!! Edit: 1star is pushing it, I didn’t have any lower amount. Read more

Ohhh my God, 30% tax on top of the bill. Please see the receipt. 13% tourist tax in addition to 12% sales tax, high way robbery. Prices are double what we pay in the US, 15 dollars for a blooming onion, and it costs 6 dollars in the US. ... Sorry, Steven, the server, for disturbing you while watching the hockey game to request the name of our server, Christie. Where is the restaurant manager? The servers are lined up watching the hockey game instead of helping us, the customers ( Please see pictures), only needed napkins to wipe my hands from the blooming onion. Scary look I got from Steven when I asked for my server's name. The same exact steak we pay 22 dollars for it in the US costs 59 dollars at this restaurant branch. Our server explained that we can go only one block away, and the taxes and prices are lower. The food was excellent, many thanks to the cook. Funny, the other waiter took a picture of me and my wife. Just like I took a picture of the servers lined up watching the hockey game, she was paying me back for taking the picture. Read more

Was my first time there, had such a great experience the atmosphere was great service was great and the food was amazing!!!