The Keg Steakhouse + Bar – Fallsview/Embassy Suites - Niagara Falls, Ontario

I hesitated to share this but it's worth a share. My bff and I were in the Falls for the 4th of July long weekend and went to this restaurant to celebrate my belated birthday. We waited for over 15 minutes to get…wait for it…WATER 😳then we flagged a server ... to ask someone to get us some water and some drinks for my BFF. Finally, we were able to get some service from our lovely server who brought our drinks. We eventually received our food, the Calamari was delicious and the French Onion soup was good but I didn't eat much just a few sips because I ordered too much, sent back the Garlic Shrimp because it was too cheesy😟 but the second most disappointing issue was my bff was served her steak COLD like undercooked and not medium rare as requested, the server agreed and sent it back. My bestie gave her some feedback to tell the chef as she herself is an executive chef. The manager came over and offered a cake to go home with and not charge us for the garlic shrimp (I would’ve compre the meal based on service and food)…however they tried to make it an enjoyable dinner but there was too many things that changed our perception of this Keg location especially for a special celebration. That said I had MAJOR food poisoning a few hours later!!😩🫠😤 yeah not a good experience at all! Read more

I’ve been to a quite a few upscale restaurants, and this one stands out. The quality of service right from when you walk in the door is amazing. We had a reservation, and we were taken right to our table. The server took a bit come over, but they were ... super busy this night. She was incredibly friendly and very attentive. We had a nice bottle of wine. The steak was absolutely perfect. The best sirloin I’ve had yet. The bearanise sauce added to the savoriness. The view is gorgeous, and a great view of the fireworks, which they turn off the lights for. Overall, amazing experience and is way worth the price tag. Read more

View is amazing! Exceptional experience from start to finish. The atmosphere was warm and inviting, with elegant décor that created a perfect setting for a memorable meal. The service was outstanding. Our server was attentive, knowledgeable, and made excellent recommendations. The staff's professionalism and friendliness truly enhanced our dining experience. The food ... was the highlight of the evening. Each dish was beautifully presented and bursting with flavor. The New York steak was a standout, perfectly cooked and seasoned. I highly recommend it for anyone looking for a top-notch dining experience. I will definitely be returning soon! Read more

The food was tasty but the grade of meat was not what I paid for. At $70 per person with an alcoholic drink I expected top grade prime rib. I got a prime rib not prepped properly with lots of fat...more than usual. The filet mignon was okay. I have ... eaten at other kegs before and have had a better food experience. Atmosphere and staff were outstanding. Read more

So first the bad! They have free breakfast for all the guest of the Embassy Suites hotel, but it's very limited. The breakfast was definitely nothing to die for. Scrambled eggs, hash browns, pancakes, some really bad tasting sausage links, oatmeal and plain yogurt, and a few muffins. No bacon, ... no waffles, No canadian bacon!!! (And we are in Canada). Some cut fruit would have been really nice. Strawberries, oranges, apple sauce, peaches, etc. You can order an omelet but be prepared to stand in line for a while. It's a mad house around 9am. So go early around 7 or 8. People and running into each other so that they can grab their food quickly and try to find the best seat in the house which is next to the window. So the good part. The view at night from the window is fantastic. The staff are very attentive and nice. Our waitress was pregnant and I can't remember her name but she was the sweetest and never let her pregnancy keep her from doing her best for us. The place is pricey and I expected it to at least have white table clothes but it didn't and it wasn't a deal breaker. It's just that when your water glass sweats it tends to gather water on the table and you end up with your forearms wet. No biggie though. My steak was cooked well when I asked for medium and it was a bit tough. The waitress had them cook another and it was perfect. My order included crab legs and they actually bought me out another entire order with crab legs and let me keep the previous one. Now the one biggest negative but it was turned into a positive later was they forgot to take off the charge for the initial steak that was overcooked. I got charged for two dinners. Well actually 3 including my wife's. I just happened to notice my receipt when I got back to the U.S. and called them. Well the manager immediately refunded the extra charge which made me very happy. The window view is absolutely stunning at night because not only can you see the lighted falls, you can see the fireworks at 10pm. Overall I enjoyed it. Read more