Pizza Hut Express - Niagara Falls, Ontario

I was on trip with my family in Niagara falls and ordered medium pizza. Dough was extremely stale,overcooked , barely any pizza sauce, overall pizza was burnt badly and barely and veggies on top . Even after looking at that worst pizza , i encourage myself to try it and ... on second slice found an ant 🐜 walking inside pizza dough , my spouse was extremely disappointed. When i confronted the lady at counter, she mentioned she put lot of pizza sause while making it( may be i had bad sight) as i neither tasted any or saw any . The guy at counter apologized for ant situation and offer another pizza / refund. As we didn't like pizza at first place we ask for refund only. Overall very bad experience there . Read more

Very expensive and very poor quality and we went and told him to give the sauce, he said you have to pay, we said no problem, he said the money, I only have hot sauce. It was really low quality and awful

Our family love Pizza Hut so we are very happy to see one during our trip. The pizza is very delicious, with very soft cheese and great taste. This is a small one and it’s not airy not cool inside. Menu choices are limited. I’m OK with this. However it’s really ... under staffed. The cashier also has to make pizza and has to keep the customers waiting in line for orders. This is not the problem of her, she is very friendly and nice, but they need to add one more staff. Read more

I was in the Niagara Falls area in late August/early September 2022. It was really interesting tasting some of the foods from restaurants we would visit in the US. The Location was close to our hotel. We decided to go get a bite to eat. ... There is a dining area located inside the restaurant to sit and eat. The services aren’t as fast as I’m use to in the US but that’s okay because our food was made fresh and it was hot. We enjoyed our meal. This location accepts cash American or Canadian or card. This was also a very frugal meal. Try it you may like it and it may also save you some money. There is also a KFC and Baskin Robbins at this location as well. Read more

The workers were extremely slow and didnt seem to care much. One worker got upset and just stopped making pizzas in the middle of the order while arguing with the other employees. When we finally did get our order taken they ended up giving away our pizzas to someone else. ... They finally gave us an extra pizza to compensate but initially they handled the situation poorly and didnt show good customer service by pretending nothing happened and making us wait longer. Read more