Wendy’s Old Fashioned Hamburgers - Niagara Falls, Ontario

Ordered on mobile app, went to pick up, reminded them I needed a kids chocolate milk for the kids meal.Tbat should have alerted me to check the entire order right there. I should have opened my wife's chicken asiago because I put no tomato extra ranch and lo and behold ... biggest tomato slice ever. Messages corporate and they emailed me back to say thanks for letting them know without an offer to replace sandwich. Not allergic she just finds raw tomato offensive. Thanks. Read more

Okay, this food was delicious. I ordered a Dave's single combo it was amazing. Also, this lovely worker was very kind she was Indian (not trying to be racist) she was super nice and didn't do the things the other worker did. However, this worker with the name Micheal (I ... believe so, as it said it on his blue sweater) was working tonight (Friday, April 12th at around 7:20pm). My friend's debit card was not working, so I decided to step in and pay for her. Micheal was being very disrespectful to her by typing on the keypad very aggressively to reset her order. As I was about to pay for her I asked if I could add my order aswell (since I was going to pay separately) and then he rolled his eyes and looked at the very nice Indian lady annoyed (I would say her name but I have no idea what it was) ignored his dirty and was very awkward. So, I told him my order while he was very disrespectful while typing aggressively. Then, I asked if I could tap my card as I prefer to do so and he looked very annoyed and aggressively took out the other card machine and told be disrespectfully to tap it there. There was also a few other situations but those aren't severe or serious as the others were. The kind lady working tonight at the cashier should get raised or promoted as she was very kind and respectful Read more

There is a night shift manager when I went today April 3 around 12:15 AM. Her service with the customers at the window is rude. Not the first time as well. After I came back to order again. My friend was paying, and once she recognized me when I ordered ... before. She said that he can't use the receipt offer because I used 1 receipt already and that means my friend can't use it? She was talking to me with a rude attitude, and said to get out of the line if he and I were not going to order food and "block" the line. And I didn't comply with her request because were doing nothing wrong, were trying to order food again and she's not letting us with the receipt offer because I'm there, and my friend is paying. I don't know what kind of knowledge they use train to employee's with, or how they trained the employees there to act towards customers trying to order at the window. Read more

Typical Wendy’s no different than any other, just a bit newer so it looks nice and clean. I enjoy their food compared to most other fast food places when in a pinch. I like the spicy chicken sandwich and baked potato. Burgers are also good, I prefer ... them to McDonald’s. It’s normally not too busy at this location so drive through is quick and easy. Read more

Wendys used to be my favorite spot but it's just not the same any more it's like they don't care I had the chicken sandwich and it was just ok seams like it should be in the $1.00 menu in the US and it's like the workers don't care either ... liek how is this lettuce so nasty and brown but you thought it would be a good idea to put in on a sandwich gross Read more