Burger King - Niagara Falls, Ontario

I had a great experience yesterday inbetween 5 to 7 PM when I visited with my kids. My daughter was crying for a Burger King crown, and I was busy on my phone. A man wearing a turban, whose name I think was raveer Singh or something similar, noticed and ... gave her a crown. Despite already holding two bags and the store being extremely busy, he made customers his priority. He also took my order and was very polite. Overall, my experience was excellent." Read more

I usually enjoy Burger King for a quick bite, but my recent visit was disappointing, to say the least. The service at the drive-thru was baffling and frustrating. After receiving our order, we were surprised when the staff member suddenly decided to remove the ketchup packets from our bag, which ... she had just handed to us, and replaced them with mayonnaise without asking our preference. This small act might seem trivial to some, but it felt quite inconsiderate and disrupted our meal experience. It’s crucial for fast food service to not only be quick but also attentive and responsive to customer needs, which was not the case this time. I hope this was an isolated incident, and not a new trend in service. Read more

Horrible customer service the woman that made my order didn't put all of it into the bag and got upset when we brought it up had to argue to be able to get our whole order worst customer service I've ever had in my life not to mention the food I ... paid for wasn't up to par and was also the worst burger I've had from burger king ever And the burger on the right in the photo cost less then the one on the left Read more

I was there and I placed the order then I asked his manager (Sam) to give me Mayonnaise sauce after 40 minutes of waiting to take my order, he told me that it was not free and we would charge you. then I told him another place give us free but ... he yelled at me between people: we will charge you I advise you not to go to this place This is a GARBAGE place and you waste your time & lose your money. Read more

This burger king charges you extra for mayonnaise cream sachet because if you order one king deal meal they will give you 2 burger of your choice one side of your choice one drink of your choice and two sachet of tomato ketchup only and if you ask them for ... mayonnaise they say they gona charge for that, how much fair is that ? Just in that case i am giving one star else everything is great And the time was exactly 9:32 PM 13october2023 i even asked the drive through guy that why is there not even a single mayonnaise in my king deal meal he told me they charge 20cents for one sachet. Read more