Smoke’s Poutinerie - Niagara Falls, Ontario

Visited Smoke’s Poutinerie for a quick snacks and a drink and was extremely disappointed with the customer service. The guy at the front desk simply ignored me whereas there was no one the queue. Despite the food being decent, the service was far from acceptable. The staff seemed uninterested and ... unhelpful, making the experience quite unpleasant. My order took an unusually long time to be prepared. Additionally, the employees were not friendly Unfortunately, the poor customer service overshadowed the meal. Read more

I’ve had poutine but never in Canada. We hopped across the border to see the other side of the falls and had lunch at Smokes. It was amazing! Very friendly service and you certainly get your money’s worth! I had the bacon cheeseburger poutine, plan on walking it off or ... you’ll slip into a food coma! Read more

The guy at the cash rudely told us to leave the store and said there was no dine in, when there were clearly 2 other families dining in and he didnt say anything to them. Please train your employees better to not be rude and discriminatory against your customers. Maybe ... he was having a bad day, but that is not how you act in a customer service job. Read more

My first time having poutine and my friend from Canada 🇨🇦 suggested I eat here. Stopped in here the night before the eclipse and got some grub. Very very good. It hit the spot.

The food was delicious. We bought three different poutine styles and all of them were simply tasty 😋. My favorite more is pulled pork one.