Starbucks - New Westminster, British Columbia

Ayesha leads the group with exceptional customer service. Will definitely be back at this location!

I recently visited the Starbucks in Vancouver and was impressed by the cozy ambiance and friendly staff. The modern decor combined with comfortable seating made it a perfect spot to relax or get some work done. The baristas were attentive and prepared my latte perfectly. However, it was quite busy ... during peak hours, which made finding a seat challenging. Despite that, the quality of coffee and service was excellent. A reliable choice for coffee lovers in Vancouver. Read more

Today's bogo event has staff slammed. I put in an online order and it said 26-30min wait. I was like ugh but yeah I get it probably everybody is after bogo. So I'm at the store early and go in to wait, lots of customers waiting. After ... I'm there about 15 minutes I see a lady inquiring about her drinks as it's been 30 minutes and she seeking confirmation with other customers that have been waiting about as long and giving a bit of attitude towards the wait saying out loud 30mins is too long. I would agree if I went in see all the staff casually making drinks, laughing smiling and chitchatting. But what I saw was 5 staff at least all hustling to make drinks as fast as they can busting butt. And I bet a lot of customers ordered drinks that take a bit of process to make or require a blender (as it's hot today and looked like lady's drink was also a blended one)which they only have so many blenders and have to clean it each time. The staff here are excellent and we're superstars doing what they could with the bogo event! Read more

Mediocre coffee shop at best. I visited recently about 30 minutes before closing so my experience was affected by a staff that were rushing to close out the store. The coffee I received was typical, but they had already cleaned out the milk etc and so none was ... available. They make a decent cup of coffee, but for the prices charged my experience was below average. Read more

I am writing to express my Dissatisfaction with the service I have received at Starbucks located at 805 Boyd St in New Westminster on Multiple occasions, I have had Negative Experiences at this location. A few months ago, I was refused service and directed to use the drive-thru, which left ... me puzzled as there was No clear policy stating that Starbucks only serves customers through the drive-thru. Furthermore, recently I encountered another issue when the store closed early. Prices are high and this consistent poor service has left me and other customers extremely dissatisfied. I kindly request that the management investigate these recurring issues and implement measures to improve the customer experience at this location. Frustrating! Thank you for addressing these concerns promptly. Read more