Tim Hortons - Montreal, Quebec

Just ordered mobile pickup, went inside to get it and they had no idea about it, wouldn't help and delayed pickup - went far enough to hide the order once prepared. Ordered another ice cap when inside, the (issue) girl working there got angry (asked why we were touching it/did ... we pay for it, and then replied loudly I'M NOT TALKING TO YOU) when another worker let us grab our PAID for drink which was not iced at all (more like a ice coffee). We ended up tossing the lot of drinks as they were poorly prepared, and terrible and instead went to McDonald's. During this time the store was EMPTY. AVOID THIS LOCATION. Read more

Toilet was very messy with used papers all over. Spilled coffee on the floor right in front of the order counter. When I signed it the employee barely acknowledged. It seemed like they were understaffed with just three employees. Is this normal?

We went for coffee and donut at the afternoon but had to wait at the drive-through and nobody answered our call. We drove to the window, but the girl there was very rude and asked us why we didn't order before coming to the window. We explained that we tried ... calling but nobody answered. She started being even more rude and nearly shouting at us. We asked for her manager's name, but before we could finish, she closed the window on us. Another employee came to take our order and we finally received the donut but it was ruined. I don’t blame her but her manager and the owner whom I met last might and he asked me to leave him a review and he was a great guy. But I would like him to know im not going not only to yours but any tim hortons ever again. where they treat the customers like this, is because they are treated like this by the business. I am myself in the food industry and have more than 5 years experience. I’ve been coming to this branch for more than 3 years almost everyday. They may not damage from losing me, each of their customers annual value is 14,000$. But I hope this will get to those who need to hear it. The person was a teenage coloured girl, rude to an extent that I’d say she’d never known any respect in her life. She made me angry and furious and I say that with shame. Read more

Food was ok but the restaurant was not in good condition i used toilet which was so dirty even i told one of the person from staff but they ignored

Worst attitude of employees working around 6:30pm. Order vegan habenaro wrap , he always add chicken in it. Don’t know the meaning of vegan. It’s been 4 times now getting the wrong order. Worst service on this Tim Hortons. When asked to replace the order said we don’t have anymore ... rice Read more