Rôtisserie St-Hubert - Montreal, Quebec

Honestly we've been St Hubert customers for years. And in years past I may have posted good feedback. But something is very wrong at the St-Hubert in Dorion lately. I'm not sure who (if anyone) manages it. But we had a bad experience, they gave us a $15 credit. We ... decided to use the credit and order again. In 45 minutes our order showed up without half of the chicken. (Order was for 4 people, we received for 2 people) 2 hours later they have still not been delivered the other 2 meals after numerous calls to customer service. I'm hoping that they don't screw up every order but this is the 2nd time (and last) time. I do think it's this location that is the problem. Read more

• We have eaten at this restaurant before, approximately 8 months ago, and we've had no issue. In fact, we stopped two previous times at this restaurant and had no issue. We are traveling through from Toronto because our daughter is at school in Montreal. Today, May 2nd, we stopped on ... our way into Montreal. We should have, perhaps, looked at the parking lot that was nearly empty and decided not to go, but we did anyway. The fellow who greeted us was very pleasant. He asked us if we wanted to sit at a booth. We did. There were hardly any patrons in the restaurant. We sat at one of their larger circular booths so it was not hard to see us. A waitress came and put something into a machine behind us, ignored us, continued to walk around and ignore us. She went and had a very long conversation with what would appear to be regulars. Ww were virtually next to them and, yet, she continued to ignore us. I, finally, had to get up, after many minutes, to go and ask the gentleman at the reception if there was a server available to serve our table. She eventually came, but she kind of came begrudgingly. My husband and my daughter ordered the seasonal vegetables which included broccoli and it is the first time in our lives we have ever seen burnt broccoli. Needless to say, we have to come through to Montreal on Highway 20 again, at some point in the future, and we will not be stopping at the restaurant again. The service, the food, the atmosphere was poor. Oh, and the bathrooms smelt to high heaven and it's not what one would think. It's obviously sewer problems or water problems, I don't know, but it stinks to high heaven. Whoever is managing this restaurant needs to get their act together, otherwise this is going to fold. It has everything to do with poor management and leadership…..expectations and lack of customer concern. That is fixable Read more

My family and I came in for an early dinner, just after 4:30pm. We walked in and saw 4 staff at a table talking in the bar area. I walked I further to see if anyone could see me. I saw 2 others in the dinning room. As we ... waited to be greeted by anybody, we saw someone from the kitchen look at us then at the staff room the bar area then at us. After waiting longer with no one saying anything to us we decided to leave. It would have been nice if some said we will be with you in a minute or something. unfortunately I saw 7 people and no one said anything. Read more

I can understand that everyone is trying really hard to cut off costs, so that the top tier can get another $500K bonus at the end of the year, so that they can buy a bigger boat, or a better car for their mistress... But, seriously, guys... It's just embarrassing! ... You call that a wing? No questions about the serving staff! Those guys make the most out of what they have available. It's clear that the greed comes from the top! And for this reason only: "Smoke your own ribs, you greedy a$$h0!es"! There's much more I'd like to say about the CORP, but., feck'em... I hope they find peace in their expensive coffee 'ns. What goes around, comes around. Read more

I took half chicken indien style ! Fries were cold and told server and he changed them! Chicken was not fresh and not well cooked. Very disappointing meal for the price ! The waiter service was good tough that’s the only positive thing.