Paliotti’s Italian Restaurant - Maple Ridge, British Columbia

10 out of 10. Paliotti's is like stepping back in time. Great food that hasn't changed. Great atmosphere that has stayed the same. Great service. Highly recommend.

My family and I decided to eat here last night for Father’s Day and it was such a mistake. From the start there were issues, although simple they grew quickly. Reserved a table for 4, it was set for two. They tried to rush to get our orders before even giving us ... the menu. Didn’t get the bread option that is always offered. My pop was super flat and she tried to say it wasn’t. Took 20 minutes for a beer. Drinks were only attended to if we asked them to be. One dish out of 4 was done right. One you can see the egg wasn’t cooked and the dish was cold. Other dish randomly had olives this time where it never has. Other one was cold with the other part of the dish tasting the multiple meals cooked prior. When asked to speak to the manager the server seemed shocked. The owner was there and refused to come over, that one of us has to go to him. He was abrasive and did not care for our experience and disappointment. Rudely asking what we want out of this and trying to blame the old computer system on the issues. We have ate here many times but something has changed and not for the better. Care for this business is gone and looking at the reviews this is the new approach for them. Read more

My husband called 4 days before to make a reservation and when we arrived it took 10 minutes before anyone came and talked with us, asked if we had a reservation and our name. The hostess then told us we didn’t have a reservation and she had no tables for ... us and couldn’t serve us. My husband then showed her that he called and she reluctantly seated us. When someone finally came to take our order the food did come out quite quickly and was pretty good, but the servers were slow and never around. Then to top it off there were 5 empty tables, when the hostess originally said she had no room for us. I would eat at this chain again but not this location. Read more

Made a reservation for 20 people a few weeks ago. Called Sunday to confirm one more person, so 21 people at 6pm for Tuesday. Arrived on time. We did get a first drink each. Took over an hour to get second drink, even when a few ... of us asked. We were told it would take another 10 minutes for waitress to come to table, it took longer. That was the last time it was offered during our evening. We did ask more than once and waitress never came back. Other than taking our initial orders and delivering food we were completely ignored. Table full of empties, what a mess. No one ever came to clean our table. Plates were picked up but never any glasses and never any water refills. We had brought in a cake and those dishes were never picked up. Our time there took 3.5 hours. It took over an hour to get our bills. We had school aged children and 3 women in their eighties. They waited, we all waited over an hour for the bill. We could not understand why. One waitress said their machine was 30 years old and it would take awhile. I saw and watched other tables in restaurant get great prompt service. Their bills came in a timely matter. They did not wait over an hour for their bill. Their tables were cleared upon finishing their meal. We were blatantly ignored. To top off such a rude experience, the waitress hand wrote a 20% forced gratuity on every bill. We had no prompt service. That wasn't offered. Shady business. Very clear we were ignored as there was a guaranteed 20% tip from us, no matter what little service we got. They do not get the 20% guarantee from the smaller tables. Very disappointed with paliottis, our group certainly won't be back. We have had many of these gatherings at many different places and have not met such disregard for our dining experience. Read more

The OG Paliotti’s. 35 years and 4 restaurants as a family business for Italian means they must be doing something right. This location is the original; don’t get it confused with the one 3.5km west (also same family but different style). The food here is great. Portions are generous and they ... don’t skimp out on the good stuff. That first zing of balsamic vinegar and EVOO with the perfectly toasted focaccia is strangely memorable. Service was good and suited the occasion. The only dislike was the desserts. We found that the mains and pasta were really good but the desserts were ok. Worth trying though for sure (esp. the tiramisu). Nice and cozy, home style feel. Will definitely come again. Read more