Boston Pizza - London, Ontario

The food was so good, I’ve had the best nachos of my life here. Got the spinach dip and bandera bread as well and I’m getting hungry again just writing this review

We had a group of over 30 people for a baseball tournament. They were able to accommodate us with a reservation. You're always worried that food service will be slow and messed up but as long as you tell them by the jersey number everything flowed fine. Ordering was quick ... and food came just as fast. No long waits. They had all the sports games on so we got to see a bit of everything that was on that night. Food was good. I have always liked Boston Pizza so far I have not been let down. Read more

I was here 4 months ago and the service was poor, or worse, but the pizza good. I tried this BP again today, and why would a waiter bring a cold pizza to me when he could feel in his hands that the plate was cold. Sent it back and it came ... back improved but not oven hot. Jim Treliving, BP CEO, would be horrified......as was I. This BP won't see me again. Read more

I'm having a hard time with this experience.. drinks were good, appetizer was great (Bandera bread?) But my meal was poor. Somehow the coleslaw was really spicy?, and my ribs were stone cold when served. Servers asked how food was the first bite I took so I couldn't accurately tell ... them that my ribs were cold because I haven't gotten to them yet. Servers were then nowhere to be found. It took me 10 mins to find someone to correct my order, and another 10 mins to wait for ribs to come out. Ribs came out soggy as if they were pulled out of a pot of water and they were just lack luster. I couldn't finish eating it as I was just so disappointed by the poor service overall. I had no idea who my server was even supposed to be because I had like 3 or 4 different people coming up to my table asking me questions. One of them I thought was a customer sneaking up behind me at one point as they just didn't look like a server (idk why any server would try to address you from behind you when table side is clear) Edit; management or someone higher up contacted me about the review and only defended their employees the whole time rather than acknowledge that their dining experience was disappointing and exhausting to deal with. I was hoping for a constructive conversation, but I was ghosted. Because of poor customer support, I'm reducing my rating further and taking my business elsewhere. This used to be a nice location. Read more

service was great, friendly and attentive staff. place was clean. food was so-so for me. husband said the pizza was good and mother in law liked the thai chicken appetizer. we didn’t like the french fries