Ricky’s All Day Grill - Lethbridge, Alberta

I ordered chicken tenders, curly fries and a fish and chips meal for takeout. The tenders were like eating rubbery cardboard and had no flavour. The 4 “pieces” were more like bites for $12.50 The curly fries were not spiced like were shown on the online menu. They were plain curly fries ... and tasted like cardboard. I didn’t even know they came that way. Undercooked anyway. The fish in chips wasn’t much better. The rubbery fish was good enough to eat but the regular fries were gross and undercooked. The coleslaw had more flavour than everything else. The service was prompt but maybe that was just because they were dead at the time. Mind you I had to drive back around once we noticed the coke we ordered was diet not regular. Atmosphere…. All I can say is it seems this chain has gone the way of the rest in Canada. Reduced portion sizes and quality mixed with sub standard subsidized foreign labour to keep corporate profits margins high. WFP \ Read more

Took my mom there for Mother’s Day. Ordered a Philly beef sandwich and it was all hard fat and gross couldn’t even chew it. Told the waitress who was very rude and she looked at it and said that’s nasty and walked away. Decided not to make a scene because ... of Mother’s Day so I just left it and ordered a glass of water that never came. Don’t ever eat there!!! They charged full price for the meal when I didn’t eat the sandwich and was rude I’ll never go back and I tell everyone Read more

We have eaten at Ricky's in Edmonton on several occasions and really enjoyed it. Because of that, we figured we'd give the Lethbridge location a try. What a mistake! It was not busy yet we stood and waited at the hostess desk for a good 5 minutes. Once seated we ... were greeted by our server pretty quickly.... that's about the extent of the good. My tea was lukewarm by the time we were able to summon her back for some cream. Ordered chicken and waffles. Waffles were so dry they were not enjoyable at all and the only thing warm was the syrup! The pictures below will show you the condition of the place... filthy, torn banquet seats and duck taped light with no shade. The owners of this place should be ashamed. We will NOT be returning to this location for a second chance. Read more

Me and my spouse ordered 2 meals and 2 drinks. coke and root beer. I immediately detected they both tasted off. After I got our food I tried again and could tell they were both flat. They had ZERO carbonation to them. Our server never checked on us so 5 ... minutes later while she was walking to another table I brought this to her attention. Our drinks were still nearly full. I asked if these are supposed to be flat with no carbonation for some reason and she said no they should taste like pop should taste. She said she would investigate why they are flat and get back to me. 15 minutes go by and she never got back to us despite helping numerous new and existing customers. During this time I wasn’t about to sit around waiting so we continued eating and had to drink the flat drinks. She eventually came back and asked if we are done. I again (2nd time) asked her about these drinks and why they’re flat with literally zero carbonation in them. She sounded surprised. She came back with our bills and I asked if she was going to remove the drinks from the bill as they effectively flat pop. She said no she won’t take them off the bill. I didn’t bother arguing it as I didn’t want to be “that person”. We paid and left. I would have been content if she just didn’t charge for the drinks because they were the same as leaving an open pop out for 4 days. Nobody likes that. I would have preferred water if I knew this is what you serve for pop there. Not only that, but during our entire stay there not once, not a single time, did the server check on us to see if there was anything wrong with our food, nor to even offer a refill for our drinks (which would have prompted me to bring the drinks up again being a problem, but if the drinks were fine the server basically wouldn’t have permitted us to have any refills as she did not check on us). I’m confused if I’m supposed to go behind the bar and get my own drinks or if the server is supposed to do it like at other restaurants. In addition, other complaints, as mentioned above, the server never checking on us or even asking if we would like refills. Most restaurants offer free refills on pop. You charge $4 each and your glasses are significantly smaller than what I’m used to at other restaurants. Your drink situation was just all round a disaster as well as the server. Normally I don’t complain but this experience was all around just bad in every aspect. On top of the drinks and the server ignoring us, there were other issues. The chicken strips were soggy and may not have actually been fully cooked. They were chewy. The tables don’t have napkins or napkin dispensers so instead you only get 1 single napkin each. As the waitress ignored us I couldn’t ask for more unless I went up to the bar to ask somebody who works up there so I didn’t bother. Overall, the food, drinks, and service were all terrible. I’ve never had such a bad experience at a sit down restaurant before. I hope the $8 for the 2 pops, and skimping out on napkins for customers, is worth the profit as opposed to having me come back. I won’t be going back to any Ricky’s based on this experience. Please note it was not busy while we were there so I don't understand why the server could not resolve the situation after numerous requests and why the server refused to check on us during our visit. UPDATE After the owner requested I reach out to them to investigate further, I e-mailed them offering the assistance. The owner responded merely restating what they said in their reply on Google Reviews and nothing more. No offers on how to resolve the experience. I feel their response to my complaint here was merely to appear attentive to other readers, but in reality they did not extend any offerings to resolve the issue. Don't be fooled by their response. They do not ask you to email them to resolve it. It's just to make them appear on here to be attentive to the complaint. I will say it again. I hope the $8 for 2 flat pops and the money for soggy chicken strips is worth this. Read more

We were all going to eat here. When entering there were a couple groups leaving and telling us they were not waiting ... we were in no rush so went in. At the hostess desk they had, we stood. A staff came over, threw a pile of menus onto ... the desk towards me hard enough many then fell off that desk., then turned and went back they way they had come. No welcome or any acknowledgment that I was waiting and standing there. No thank you... we left and we all ate elsewhere. Busy or not, training and a smile would go a long way. Read more