Bâton Rouge Steakhouse & Bar – Laval - Laval, Quebec

****Second time is a charm. After the first time being a disaster, the second time was a lot better. Food was good the waitress was very friendly.**** On Saturday evening I went out with my family for my birthday. The waitress was really nice she took our order. My husband asked ... for the double cheeseburger with no sauce and vegetables on the side. When we got our order my fries were double fried really hard and my husband’s cheeseburger had sauce inside and his bun was wet and soggy. He told the waitress he asked for no sauce and she took it back to the kitchen and told the cook. It literally took 2 minutes and his burger was ready. He noticed that it was his same burger because he had bit into the first time. He opened up his burger and saw the same piece of bun stuck to the burger. The cook opened up his burger and scraped out the sauce and reassembled it back with a new bun that wasn’t even toasted. He was so mad he asked for the waitress and manager. He explained that it was disgusting for a cook/restaurant to reserve a burger back to a client that had been bitten from and was cold. Imagine someone ordered a filet mignon and they got the order wrong would they try to pass it on to someone else? The manager understood and tried to make it right by offering a new burger but by that time he didn’t want to eat it anymore. He offered drinks and desserts, but it ruined the whole experience already. My wife’s birthday supper was ruined. Would we go back? NO! The experience was horrible and the restaurant was not even busy that evening. Baton Rouge asked me to reach out to them 4 days ago and when I did they asked me to explain what happened. I explained and no response or answer since then. Why ask the clients to contact you if your gonna do nothing and just waste peoples time and frustrate us even more. *One of the owners from Baton Rouge contacted me just recently and heard me out. He was really understanding and compassionate. He apologized for what happened that night and sent me out gift certificates to make it right. I really appreciate the time he took and the gift certificates. I will go and try out the Laval location again. Read more

The food was good I liked our choices. They just made a mistake on the doneness of our steaks, my husband ordered a med rare and they brought a well done , same for mine was not exactly what I asked. Besides that the services was good and their portions ... are also very filling so I think it's worth it. The Lobster was very tasty. Read more

I'm from the States, this place is great. I wish I had this in Michigan, it would do really well there. The wait staff was the best. So nice and funny. Food was perfect. Can't wait to go back.

We visited for a weekday lunch with a group of five and were seated quickly. The staff was very warm and attentive. However, the food didn't quite match the quality of the service. We began with their soup of the day, which was excessively salty, almost like drinking soy sauce directly; I ... ended up just eating a few of the tomatoes from the soup. On a brighter note, the platter was an improvement over the soup. The grilled shrimp was decent, and the lobster was quite tasty. Read more

Came here for our Christmas work lunch. The service was great and the portions seemed to be quite large. We ordered the burger and the chicken fingers and fries. The chicken fingers and fries were enough for 3 people! Huge portions. Good flavour and the overall experience was very good. ... Definitely recommend! Don’t forget to follow me. Read more