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Zythos Greek Mediterranean Grill - Langley, British Columbia
British Columbia, Langley
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19828 Telegraph Trail, Langley V1M3E5 (British Columbia, Langley)
Ambiance, Great Food, Portions, Experience, Quality, Price
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I recently had an incredibly disheartening experience at Zythos Mediterranean Grill in Port Kells. It is with great disappointment that I express my complete lack of recommendation for this establishment. From unhygienic practices to disrespectful treatment, my visit left a lasting negative impression. Upon entering the restaurant, I observed three customers ... waiting for their meals at a table. As I stood at the bar, waiting to pay and receive my order totaling $110, I was approached by an older lady. In a hushed voice, she whispered, "I wouldn't eat here. Look how disgusting that is!" She pointed to the owner, who was using a mop to wipe down the fan above the grill, with food still cooking directly below it. This unhygienic act raised serious concerns about the potential for cross-contamination. In light of what I had witnessed, I politely approached a waiter and expressed my apprehension about paying for the food. As expected, he laughed at me and directed me to speak with the owner, who was conveniently seated nearby, eavesdropping on our conversation. To my utter dismay, the owner greeted me with a smirk and callously stated, "That's just how we clean here," as if my concerns were unwarranted. His mocking attitude made me feel unheard and invalidated. Attempting to explain the gravity of the situation, I emphasized that I have two children who depend on me for their meals. I expressed my deep discomfort in feeding them food that had been handled in such an unsanitary manner. However, the owner continued to dismiss my concerns and laugh in my face, showing a complete lack of empathy. Faced with such disrespectful treatment, I made the decision to leave the restaurant immediately. It is crucial to shed light on the unhygienic practices I witnessed at Zythos Mediterranean Grill. Cleaning the fan above the grill while there is raw food actively cooking below it is a clear violation of basic food safety and sanitation standards. This lack of regard for hygiene puts customers at risk of consuming contaminated food, which can lead to serious health issues. Moreover, I must highlight the unsettling reactions I encountered during my visit. Before entering the restaurant to address my concerns about payment, I had a conversation with another customer named Mariam. She claimed to be a frequent customer who knows the owner personally. I shared the video footage I had captured and explained the situation to her. Surprisingly, Mariam initially downplayed the issue, assuring me that the establishment is clean and that I should proceed to pick up my food. She even advised me to delete the video and refrain from posting it online, citing potential negative consequences for the business. It is important to note that the waiter and the owner seemed to be aware of my intentions before I even approached them. This suggests that Mariam may have informed them about our conversation, further adding to the distrust and lack of transparency that I experienced as a paying customer. In conclusion, my visit to Zythos Mediterranean Grill was marred by unhygienic practices, disrespectful treatment, and unsettling reactions. It is my firm belief that the uncleanliness of the establishment and the disregard for customer concerns should never be tolerated. I cannot, in good conscience, recommend this restaurant to anyone, as the health and well-being of customers should always be the top priority. Read more