Townhall Public House - Langley, British Columbia

Came by to watch the fights last Friday, the place was busy. Had hot wings which where pretty good and the service was quick given how busy it was. Was planning to leave after the fights but the DJ they had was playing really good music and played my request ... right away. I didn't catch his name, please let him know. I hope its the same DJ next weekend. Read more

Whomever was working tonight (April 14) and took my call about two missing items from my Uber order, you are AMAZING. I hope management passes this along, because she deserves the kudos. Not only did she listen and understand, she added two free entrees into the bag when my daughter ... ran down to pick it up. That's amazing service and greatly appreciated. Besides all that, the food really was delicious and the whole family was happy :-) Read more

Went here with my family the past weekend and oh, what a waste of time, money, gas and effort it was! It was supposed to be a special occasion for my niece’s birthday. The food was below average. We ordered two community plates to share amongst the 6 of us. Aren’t ... nachos supposed to have cheese? We were sat for 43 mins before the food came out to us. I asked for plates as soon as the food came out and the server told us “it was in the dishwasher”. Not sure how long their dishwasher loads take, but they might want to consider switching up for a faster one, or buying more plates. We ended up eating on napkins. Not once were we checked on. There was no water served or plates given to us during our entire meal. The table next to us ended up cleaning their own table (pic below) because of the lack of service. When brought to the attention of the server, she decided to get argumentative about it and make excuses. We asked for the manager, but no manager on-site (convenient). Spoke to a shift supervisor who continued to make excuses (as follows) for the horrible service and provide us with almost expiring coupons. Excuse #1: “you came during our busiest brunch hour” (the picture below shows how empty it was) Excuse #2: “We always wait for the customer to ask us for water and then bring it to the table” Excuse #3: “We’re human too” and on he went… The one and ONLY restaurant I’ve been to where the word “sorry” is as scarce as the people at its busiest hour. If you’re the server or supervisor, you know who you are. I won’t mention your names, for your sake. Hope you’ll learn how to provide better customer service. Never coming back here again and don’t recommend it to anyone. Read more

We made reservations last Saturday at noon to celebrate my niece's 10th birthday. Unfortunately it was anything but a celebration. We were told the restaurant was heavily understaffed. However when we arrived the area was quite empty. There were 6 people in our party and we ordered drinks and a couple ... of platters to start. We were not offered water or given any cutlery. We asked for plates twice as we were sharing and were told they didn't have enough plates, so were washing the used ones.  We never got the plates, and as seen, we resorted to using napkins as plates. No one checked up on us during the visit, and once we gave feedback on our poor experience, our server became very hostile. We had the supervisor come over who was very responsive and said that he would bring this up with the manager who is in later that evening and would be contacting me. We never heard back from them. Also, we were overcharged on our drinks. Safe to say that we will never be returning to this establishment nor recommending to our friends and family. Read more

Dined in here by Feb 2022 for a dinner when the Covid relaxations were relaxed a bit. Very spacious with a bar and the seats were nicely spaced. Raylene , our waitress did a wonderful hospitality from beer selection to attending us regularly. For some reasons, we did not like Spicy Ramen bowl ... that we ordered and they offered to replace it with another dish. Excellent customer service. Ample parking but it’s hard to get parking when crowded. Read more