Swiss Chalet - Kawartha Lakes, Ontario

Service was very slow. It took 15 mins to get drinks after ordering them. 20 mins to get food. Ordered a second drink, never received it. Took over 5 mins for the tab. They asked if we had a scene card we said no. When the receipt printed, it printed ... with someone's scene card number on it. I questioned who's scene card was that? She said she didn't know how that happened. We asked to see the manager and was told she would be out in a bit as she is busy. We went to the bar area to wait. Someone come out from the back with a kitchen apron and hair net. Not like any 'manager' I had ever met in a restaurant. Requested the scene reciept. I will be getting a hold of the scene office to advise of this scam. Read more

The older staff there are very clicky and sadly.do everything they can to make it impossible for new staff to be successful. Hopefully they are immortal because I have been witness to 2 good servers and hard workers be pushed out with no communication. A very sad and toxic work ... environment...and I was just a customer that had to be witness to this on more than one occasion. When I dine I like to enjoy a pleasant atmosphere which you won't find at this restaurant. If I am.craving Swiss Chalet I will.be heading to a different location. Read more

The Lindsay location is a complete disaster. 80-90% of every delivery order is wrong or missing something. I've never really seen anything like it. Tonight was the last straw. They forgot 2 of 3 three fries. Called customer service and was told they would come out with the next ... driver. It took them almost 50 minutes to get there. It's unacceptable to mess up and then make someone wait almost an hour for two fries. I tried talking to someone at the store. Called directly or was transferred from customer service at least 6-7 times and nobody ever picked up and was then transferred back to customer service, who couldn't help. It was a nightmare. Then told them I wanted a full refund and was told that had to be done directly though the store, but how can I do that if no one there can answer a phone? When it happens constantly, it's not just a mistake. It's an issue that needs to be addressed but it's clear no one cares at all. This restaurant deserves zero stars. One feels much too generous. Read more

Wow, I didn't realize how low this locations rating is as I think it could get a point higher. I have ordered here once in person and more through Door Dash. The staff is nice and my food when I do order has been good. On this order I ordered ... the eight piece wings dinner with Sweet Thai Chili. As you can see in the picture although dark but, the wings are crispy. My complaint I feel is I don't like how dark their fries can be. I prefer my fries golden if that makes sense and I think they over fry their fries but, others may love it that way. As far as presentation of the food I do like that now the food is boxed with Delivery by Door Dash. I feel that at most restaurant locations the fries have the same look to them which I would think means people like their fries this way but I don't! Other than that the chicken is on point Read more

This is a difficult review to write because of how polarizing my experiences with this location have been. When my family and I sat in at the restaurant, it was a lovely experience. Our server was helpful and attentive, all of the staff we interacted with were kind and welcoming. The ... location is renovated, modern, and clean. I'm looking forward to coming back. But unfortunately, when we order take out it's a completely different story. We often get incorrect orders, missing items, and the most recent time, we were told to come back in 45 minutes, for two quarter chicken dinner meals for take out. Based on my experiences, I would recommend eating in at this location, rather than taking out. Read more