Crystal Dynasty - Hamilton, Ontario

Bad food (undercooked veggies, bone shards in meat, and just bland overall) and they force you to tip 10% or 15%. If you tell them "I'll choose the tip myself", they argue with you. Very rude workers, and the food is nowhere near good enough to back up their rudeness. I ... don't know why anybody would willingly return here after the first time. Also, they delete some poor reviews (my friend wrote a negative review and it was deleted not long after), further showing their incompetence. I rarely write reviews, but this place was an exception. Read more

We ordered from the menus with pictures. Food is good but the service is really bad. Also we asked for steamed noodle pork and they brought shrimp instead, they replaced when we asked though. They just don’t look at you and listen or make a conversation. They bring on time too. Price is ... decent too. Just they lack customer service! Read more

Here's an update, we came back to try these dishes; they were extremely flavoursome! -Fresh Steamed Scallop -Shanghai Chow Mein -Seafood Combo in Phoenix Nest -Chicken Wings Service was satisfactory; no pressure to tip. Will come again! --------Original Posted February 2024: This is one of the few remaining places left that serves authentic Chinese cuisine in Hamilton ... and has been around for over 20 years. I noticed the low reviews; it's unfortunate, so I'll give my experience. Service: We came here for dinner and the service was good, considering how busy it was at the time. Price: I feel the price is in line with another authentic Chinese restaurant in Hamilton. You cannot compare this to an all-you-can eat buffet or Canadian-Chinese takeout restaurant. Food: I think the food is delicious! Remember, these are authentic flavours. If you are looking for a waterdown version, then I recommend finding a Canadian-Chinese place. We ordered the following dishes: -Crab meat with fish maw soup -Steam Fish with light soya sauce -Gai Lan with garlic and oyster sauce -Hong Kong Style lobster -Special Fried Rice (Fu-Kin) Note that some of these items were not on the menu, but are popular dishes. You'll have to ask the server at the time. Tipping: We did not get pressured to tip at all. We also feel that tipping is something that is earned. Either we got lucky and did not encounter that person, or they've gotten their act together. If so, I think this place can, and deserves better ratings if they maintain the delicious food and good service. Best of luck! Read more

Food is average but turnaround time was fairly quick. We went on a weekend and were asked by staff to tip a mandatory minimum of $15? A family member covered the bill and added a $5 through the machine and offered an extra $5 in cash to the staff. He ... was told by staff that they needed $5 extra? Absolutely not. Tips are not mandatory by any means. If the service is good, a tip will be provided. There was no mention of gratuity on the menu or vocalized by staff so there is no reason for them to shake you down for every nickel and dime (even the tea is charged per person!) you have. I recommend eating elsewhere to save yourself from the headache. Read more

Very delicious and affordable dim sum!!! Food was also very tasty! Everything is made to order, super hot and fresh!!! Good service as well, it was too bad they don’t serve the steamed rice rolls after 4pm and my family and I got there at about 6pm, I was really ... looking forward to it but that’s okay because we were able to enjoy the other dishes we ordered!! I used to go to this restaurant all the time when I was younger and it was very nostalgic to visit again. If you want good quality Chinese food, this is the place to order it!!! Read more