Kelsey’s - Hamilton, Ontario

Alicia gave us exceptional service tonight. Super polite. Made sure we had everything we needed and had a smile on her face the whole time. Best server I have encountered in a long time. If you go, request Alicia. Super impressed.

6:30PM on a Saturday night. Seated quickly. Server promptly attended table to take drinks order. Downhill after that. Ordered an appy to share, but had to wait a while for plates & cutlery. No big deal. Main orders taken. Server returned a while ... later to advise the restaurant had run out of fries!!! Early on a Saturday night!!! Okay … inconvenient, but we’ll each pick another side. One went with a loaded baked potato, the other with sweet potato fries. Balsamic chicken was dry and hard to cut. The loaded baked potato never did show up! Server advised they would comp dessert. Ordered ice cream cake & coffee. Moments later … you guessed it … no ice cream cake!! In addition, women’s washroom was extremely dark, messy and not clean. Terrible. All in all, an awful experience, made worse by the fact that we were the ones that had recommended to our friends that we go there. Never again! Read more

Very clean. Friendly service. Lots of parking and on bus route. Lots of large screen tvs and nice atmosphere for sports teams, birthdays, etc. Recently renovated. We had an issue with one of our meals that was immediately addressed to our satisfaction.

Management needs to take note of their terrible service staff! My friend and I arrived to eat a late dinner after being on the road for 5 hours in dangerous weather a week ago today. We arrived around 10:30pm and they were supposed to be open until midnight. I ordered a ... steak, broccoli and a beer and goat cheese salad. The steak was super grissly, bairly any goat cheese and cold despite asking the server to pop it in the microwave for 10-15 seconds bc my teeth are super sensitive to cold, she denied my request. The food came out quickly at least. The female server yelled from the bar to a table maybe 15 feet away multiple times when she could have just walked over and not disrupted everyone else in the restaurant, she put her hands up in the air and looked at my friend and I and asked why can’t he hear her…what is wrong with this scenario?! We couldn’t have a decent conversation without being yelled over top of, and to make matters worse a male server brought us the bill at 11:20pm when we went even half way through our plate of food! How would they have known if we wanted desert or not?! Or another drink. It was highly rude, as if to say pay now and get out even though they didn’t close for another 40 mins! What’s worse is the servers didn’t know the menu! I asked the first lady server if they had gluten friendly /free options, the server replied with “oh you’ll have to guess on that”. Come on, really?! My friend noticed the wheat symbol on the menu and discovered that there were gluten friendly options. How could we know more about the menu having just been there for 5 mins and the server didn’t even try to figure it out. I’ve been to a Kelsie’s in my home town, it was never a great experience but this place was the worst experience I’ve had in a really long time. Management has their work cut out for them. Read more

Every time we have gone to this location we have had a bad experience. Each time we feel enough time has passed and maybe it will be better. This 4th experience we will not be back. We went on family day at around 6-630pm. Not busy at all. Was seated, ... had our orders taken, and the waitress came to give headbands for our kids (likely a family day thing?). Didn't see her again until we asked for the bill. Ordered the buffalo ceasar wrap and asked for a light amount of buffalo sauce and it came dripping with it. Ordered the kids grilled cheese and when my child got to the second piece she refused to touch it. I don't blame her. The utter lack of care they took to make a simple menu item on a dead night is astounding. We notified our waitress that we needed our bill and to show her the "grilled cheese" with some black burned on item from the pan and she just offered to make another. We weren't able to wait any longer while everyone else was done. It should have been removed from the bill. Also the bathroom my child wouldn't even use. One light was working near the sink, leaving all the stalls dark. Not an exaggeration. The garbage piled in the bathroom trashcan made it clear that no care or cleanliness is if concern. I can only imagine what the back of house looks like that we don't get to see. We also heard the waitress talking to the table behind us about how her "manager did her dirty" because she got scheduled to work all weekend. Even though it's a chain restaurant, keep it professional when you're in earshot of others. We almost left before ordering and we honestly should have to save ourselves the almost $100 we spent. The value you get for the money you spend is not adequate. Fast food places are cleaner and ran better than this location. Read more