Boston Pizza - Hamilton, Ontario

My family and I have been going to this location since it’s open. I always held that Boston Pizza delivered consistent food ( which it still does) and good service, but after the last few visits I will not go to this location any longer. Servers are consistently slow, inattentive ... and poorly trained. They seldom check in to see if anything is needed and do not seem to care at all about the patrons. On this last occasion our drink order took 30 minutes, so long the waitress actually forgot what we ordered. The table next to us had to actually flag her down. After this I had to go up to the bar on every occasion to ask for what we needed as if this was not a server establishment. The manager even apologized at the end but instead of taking the 50% off she had originally stated she would she instead took off a salad and told us since we had a gift card that was all she could do. The problem at this location starts with the poor management! The food is still great but if you expect good attentive service this is no longer the place to come. Read more

Came here with my family last night (Sunday) they were short staffed, but it took ten minutes to be seated, another ten minutes before the server would take our orders. The drinks showed up barely before the food did, manager seemed more hectic than welcoming at the door. They were ... short staffed so all that can be excused.... However I had to change my baby son's diaper. I got into the bathroom and the change table had garbage, and the toilet paper dispenser on it. After wiping all of that onto the floor I realized the table itself was filthy.. so I had to clean it with a baby wipe... The change table should be added to the bathroom checks if they aren't already. But the real kicker was their sign on the door saying they closed at nine. I loaded my family into the car and wanted to go back inside to go to the bathroom. But at 8:40 the doors were locked. Why post a holiday time if you aren't going to follow it? Food tasted great, unfortunately it was over shadowed. Read more

I came into this location tonight to enjoy the playoffs with some friends, and our server Olivia R was such a gem. Very polite, kind, considerate and made sure we knew of all the best drink and food deals. Her service and attentiveness was top notch! Her positive attitude and ... warmth really made our night. Thanks so much we will definitely be visiting again! Read more

Disappointed with the server, Olivia R. Night of June 15 2024, my family and I visited this Boston Pizza location. We were seated and there were no issues. The food was also on time. However, when the server brought us our bill, and as she handed over the credit card ... machine, she had already pressed the 15% tip option before handing over the machine to us. This was a little odd and shocking experience considering her services were not the greatest in comparison to the other locations we have visited. Normally we would tip around that amount regardless of how good or bad the services were to be, but this experience has left us all shocked. We are upset that the server felt entitled to this tip and that she was not comfortable with our judgement to make that decision on how we wanted to evaluate her services. We are not going to be visiting this location again in future and will also be sharing this experience with our friends. I am hopeful that the management will take appropriate measures to allow Olivia R from not feeling this way towards other customers as well. Thank you. Read more

Came here with a group. There are tons of options on the menu and they are all pretty filling, which does leave you a bit tired and sluggish afterwards