Robin’s Donuts - Halifax, Nova Scotia

Terrible customer service - absolutely pathetic. I drove from Halifax because of a specific muffin Robin's has (pregnancy cravings) and was told this location is unable to get it from their supplier. I ordered something else and the young lady at the speaker could not hear me, so I had ... to yell my order, and she eventually told me to just come to the window. At the window, the older lady asked, "What was your order?" I repeated the order to her as I was pulling out my debit card, and she said the payment machines are down, to which I replied that I do not have cash. She said, "She told you that at the speaker," which she absolutely did NOT. The one at the window said sorry in the least apologetic tone I've ever heard. Extremely rude and condescending staff. I will never be back. Read more

I remember when this place opened my dad said that it was in the wrong location and it would never last. That may have been the case at one time, but it in fact IS a great location with several condominium complexes nearby, construction workers and other labourers coming in ... for their morning fix, and Needs customers getting a coffee to go with their newspaper or 6/49 tickets. They have a couple of newspapers to read, the girls behind the counter are efficient and friendly (one of them remembered that I lived overseas and welcomed me back for my visit), and it isn’t rushed or harried service. They close fairly early, so get there before they lock up for the evening. Read more

My partner was in there just now. He wanted to grab us some breakfast sandwiches. When he asked for them, he was greeted with eye rolls and comments about how busy they just were, and how they didn't want to make more sandwiches!? We go there daily, and will be ... taking our business elsewhere due to the attitudes and service we receive from the staff at the Prince Albert Robin's. Might as well just give your money to Tim's. Read more

Walk up to the cash, ask to purchase a G/C for Father’s Day. She says “in a second” and started to change the till. Wait for her to do her thing, while other staff makes a sub for customer. She gets all of her things prepared and I ... assume she’s going to serve me, but she takes the order from the woman behind me with the sub. When I calmly pointed out that I had been waiting in the front of the line, her manger refused to serve me. The woman behind me thought it was unreal and bought the G/C Read more

Went to visit a friend there with my wife. I had a submarine sandwich which was very good. My wife had a coffee and I had a bottle of water, but what was really cool was that they offered homemade carrot cake. My wife and I each had a piece ... and it was delicious. The cake is very popular. When we got there it was almost untouched. By the time we left, it was half gone. Saw one guy come in for a piece to go. Read more