Turtle Jack’s Muskoka Grill - Guelph, Ontario

The restaurant was empty when we arrived before 6 pm, maybe 8 people in total. We waited 10 min to be seated. Once we ordered our food, it took over 30min to get it. One of our 6 people didn't get served when the rest of us did, even though ... she had the same meal as others at the table. The portion sizes were average and the food was just ok. The washrooms were in bad repair, out of order signs on sinks and stall doors. Toilets were caked with brown stuff, looking as though they are not washed enough. Read more

My wife and I went there for dinner on Canada Day and the place was nearly empty when we arrived. My wife had the chicken fajita wrap with Caesar salad while I had the big wing sandwich with fries . We ended up swapping sandwiches halfway through my wife saying ... the wrap was too spicy for her . She doesn’t like spicy whereas I like a little and found it well within my comfort zone . We both enjoyed the big wing sandwich which comes with a variety of choices of sauce to choose from , mine being NY butter chicken . The Caesar was fine and the fries hot and tasty . The server was friendly and attentive, although we did wait 25-30 for our meals . My wife says the women’s washroom was a bit messy . It had a pile of empty soap dispensers under one sink that was out of order , as well as a toilet out of order . Read more

I recently dined at Turtle Jack's in Guelph and had a generally positive experience. The food was delicious, and the service was attentive and friendly. The staff appeared to be well-trained and eager to please, making for an enjoyable meal. However, I couldn't help but notice that the restaurant could use ... some updates to its decor. While the food and service were good, the ambiance of the restaurant could be improved to create a more modern and welcoming atmosphere. Some new decorations or a renovation would go a long way in enhancing the overall dining experience. Despite this, I would still recommend Turtle Jack's in Guelph for their great food and service. I hope to see some updates to the decor in the future, as it would make the restaurant even better. Read more

So… this has to be one of the worst dining experiences my family and I have ever had. From the front door service, to seating, to being served and to getting our bill, it was absolutely lack lustre. Our server was not friendly or attentive at all. We had empty drinks and ... finished plates that sat on our table for over 15 minutes without being cleared or asked if we would like another. The entire menu was highly overpriced and the portions were so small it should have been offered as a kids menu. If you are going to be asked to pay $26 for a chicken Alfredo pasta dish it should at least fill up to half the bowl it comes in, let alone have more then 20 noodles in it. Their power bowl was a joke. Said it came with quinoa and rice but I couldn’t find any in the bowl at all. Paid $7 extra for it to come with chicken and only got 3 small slivers of a breast. Complete rip off and we would never recommend visiting here for any of their menu items. When I went to the men’s bathroom it was in complete disarray!! Wood falling off the walls. Wallpaper peeling off everywhere. Urinals were filthy like they haven’t been cleaned in weeks. And to top it off they had open live electrical wires dangling from what looked like an old light fixture. ** Pictures attached ** They definitely need to refine their restaurant skills or this place will be run to the ground in no time. Read more

Wouldn't recommend it with a larger group. Can't complain about the food, high quality as always, but we were there for more than 3 hours waiting for our lunch. Service was extremely slow, they didn't have enough staff. Took them 40 minutes to ask for the drinks. Overall: disappointed.