Swiss Chalet - Sudbury, Ontario

Well this has to be the one restaurant that I'm more then dissatisfied with...first off the get go..entered the restaurant my sister went to the bathroom lady asked how many ppl I said 2 but my sister would b out of washroom in a sec so once my sister ... came out we stood there at the Pew waiting for about 10 minutes b4 someone finally came back to seat us... the place was not busy by far The table was dirty the seats through this place are very well worn and torn not what I expected to c in a Swiss chalet by far the wall where out booth was had food splattered on it, then our server Rebecca who I will add was amazing she was extremely friendly and polite and helpful (best part to this location honestly) so she took our order our order came with cold fries sadly and the gravy was so thick I could stand a spoon up in it ..buns were rock hard so Rebecca was very understanding she took our fries away and we went mashed potatoes instead witch to my surprise were really good but also I would expect them to be as we waited long enough for them to come so long we were pretty well done eating and just mainly had potatoes left ...oh.... Did I forget To mention we also got our dipping sauce in take out containers not how it should be done at all I mean honestly if I wanted to eat out of a take out containers I would have gotten my meal to go.... I think this Swiss chalet has been sadly neglected and needs to be brought to even half way to how the new sudbury Swiss chalet is cause that one is very clean and up to date so u know ur dining in a restaurant instead of feeling like ur in a low quality establishment... I for one don't see us returning anytime in the future so if your craving Swiss. Chalet go to New sudbury one instead ... Read more

Slow service, waited 17 minutes to order drinks. 4 of 3 people received food and drinks. The 4th had ask for the drink ordered, than had ask for the Chicken Cesar Salad ordered. Got the salad minus the chicken. Other meals received; food was cold, buns were dry/hard. Service ... was poor, unapologetic, and lack of customer service. No customer should have to wait that long, and ask for their salad while others at the same table got their meals. This location being a open concept, it was not busy at this time, and can clearly see the waitresses/waiter standing around visiting...very unprofessional. Will not be returning and will not be recommending! Read more

We saw the new Crispy Chicken being advertised so dropped in to try, and we were not disappointed. Our meal was tasty, abundant and affordably priced with fast, extremely friendly service. Swiss Chalet, not to be confused with fine dining, is a chain that delivers decent quality in ... the quick service table service market. One major issue with this location, the window blinds were filthy (and one of the sinks in the wash room was out of order), though the rest of the eating area appeared to be clean. Something as obvious like this occurring and being missed by management inspection is quite troubling and worrisome enough for me to limit future visits (and lowered my overall rating) Read more

4 of my last 5 visits have been a bad experience. Food is too slow, or they bring the wrong orders, it is always quite dirty and could use a good floor clean. As a family of 6, we have to be wise with where we go out, ... and we have decided not to return here after another bad dinner. The manager seemed used to offering a discount and didn't act surprised at our issues. It is still possible to turn this place around, attention to detail is needed. Read more

Nice clean restaurant. Server was very cheerful. Only problem was the bun was hard as a hockey puck and baked potato was cold.