Dou’ Ini - Gatineau, Quebec

I ordered 75 minutes ago, the order is not here yet! Worse service ever ! I am calling back to cancel my order !

First of all, this is the worst customer service I have had. Secondly when my delivery arrived there were things missing from my order in addition to my pizza the topping was no longer even on the pizza. I called back to explain the situation and again the really stupid ... people took me for lost while I remained polite. She ended up passing me on to her manager I think and he also said madly that he would send me the rest of my order and then give me a credit! The delivery guy arrives, gives me my missing order and tells me you'll get $3 off next time! In short, I really don't recommend this restaurant. Read more

Took very long to deliver, I live 10 minutes away and the food came in cold. DISGUSTING!

Didn't like it at all! I ordered chicken shawarma. I didn't have anything in my sandwich except chicken and hummus. That wasn't what I asked for. Not the best chicken. The potatoes were cold and didn't look very fresh. Disappointing!

We really liked the chicken shawarma plates and the children enjoyed the chicken maniac. Everything was good, hot and the portions were generous. We had ordered online and, when we arrived home, we realized that some food was missing. The man from the restaurant called home to offer to prepare what was missing ... or to give us a credit for a future order. I accepted this last suggestion. It's very honest of him. Others would probably have waited for me to call back or go back, but he took the trouble to call to correct the mistake. Hat! Read more