McDonald’s - Gatineau, Quebec

Came in last weekend to grab something to eat, and the initial vibes were that it was a fairly small area with some employees taking up some space by the kiosk, and when we ordered our food there was another couple ahead of us that was unhappy and didn't get ... their order right and wanted to cancel it but there was some sort of disagreement with them and the manager I want to say.. when we grabbed our order we went into the car after and as we checked our food my wife's wrap wasn't the correct one and she was upset with it not being done properly as it was extra for bacon and there wasn't any on it. My poutine didn't have much fries in it, and it was loaded mostly with hotsauce and chicken. I see other reviewers stating long times that unpleasant staff and overall service are poor, but that mostly is on the drive thru. Read more

Very bad service 40 min on drive thru at 8pm because management doesn't want to hire more than 2 employees and at the end they tell me we have no ice sorry for inconvenience and the only reason I was there was to buy iced coffee. Most useless location ever. ... Literally left without buying anything after 40min wait. Read more

We ordered an ice cream and a fudge sunday through the app at 11h20 ish pm tonight. We went to pick it up and the guy at the counter said they had no ice cream. Therefore my husband asked for a refund as it has already been paid through the ... app ( we have had to get a refund before and are aware it needs to be done through the restaurants terminal ) Dude proceeded to say that , no , we have to do it through the app to which we said that it isn't the case. After which the guy went to the back and ignored us for a good 20 minutes . Had to basically scream to get him to come back to solve all this. But as he came back he said * I don't speak english* and went away. Due to this we have to go through heeps and hoops to get a few dollars back because of a rude incompetent employee whom CLEARLY speaks English. Read more

Service has been good but I'm here to talk about the mcRib. How come it's literally just a sausage egg mcmuffin patty? Was it like this back then? I wouldn't buy it again.

Absolutely horrendous. Every time for the past 3 times we order from here, a double big mac, they have given us a regular big mac. They have forgotten food, put random toppings on food, and give salted fries when requesting salted. There is absolutely no reason to expect any of ... your food to be accurate. I don't know if they're being told to get orders wrong but it happens so often. Absolutely shameful. Do not go here. Read more