Grace’s Pattie World - Etobicoke, Ontario

I am not commenting on the service or atmosphere, this review is strictly about the taste of the food. I have eaten patties (and coleslaw) any chance I can get at all places around the GTA just to find out where has the best patty. Every person may have different ... things they like about patties, some like it flaky some like it doughy, etc. etc. Grace's patty is hands down the best patty in the GTA in my opinion. There coleslaw is also hands down the best cole slaw I have had. The patty is a flaky patty and the beef in the patty is seasoned very well with a unique taste. The crust I would describe as a bakery style flaky tasty crust. I agree with others that there is 20% of crust with no filling in the patty but the patty does seem larger than other patties and the crust is good so it does not upset me since the taste makes up for it. The coleslaw as well has an ingredient in it that I love that I have not tasted in other coleslaw, it is a creamy coleslaw. Read more

I remember stopping by here all the time.. Unfortunately.. It used to be good.. No selection as there was only 2 out of all the patties listed and lack luster service.. It's too bad.. 😔

Customer service is a big thing when you have and run a business. There is ZERO CUSTOMER SERVICE whatsoever. I had been going here for years even recommended them to my friends from out of town. That will not be the case going forward. Being rude to paying customers is ... unacceptable in 2024. Will not be recommending nor going back here. Now I see why there are so many people complaining about them. If you do not want to provide good customer service or customer service at all, then you should not be in ANY FORM OF SERVICE INDUSTRY!!!!!! Read more

The owner is extremely rude and very disrespectful. First few times, just thought she was having a bad day but all my 5 visits to her store were all very bad experiences. Her Sunday store hrs on Google indicated she's open at 9am. Drove 45 mins to get to her store ... and it was still not opened at 11:30am. Called phone number and very rudely she answers the phone. I asked her if she's open today and her timing. She didn't answer my question but aggressively said, "WHAT do you want?" I told her I want some patties and she rudely said to me, "ok so I'll be there in 20 mins. You'll just have to wait" and then she hung up on me right away. This lady have zero customer service skills. Extremely unfriendly and she doesn't even have a smile on her face when you're in her store. Another time I asked her if she makes the patties herself, you know, just some friendly small talk. The lady insultingly said to me, "what kind of question is that? I sell the patties!" I do not recommend anyone to support this business especially in Toronto, when you have a vast variety of food options, why tolerate people's behavior like this and give them your money! Read more

I used to go to this party place as a child and want to experience some nostalgia and I was extremely disappointed. I gave 2 stars because the party crust tastes the same as I remembered as a child but the quality of the patty was garbage. There was more ... crust than filling and the place is extremely outdated. The lady at the counter was rude I said hi when I entered and she didn’t even look up or acknowledge me. Overall just a disappointing experience. Read more