Papa John’s Pizza - Edmonton, Alberta

Not great for lunch dine-in, not many options for a quick lunch hour. Long wait for food when not busy. And not a welcoming place generally. Tasted ok though.

My friends and I ordered two large cheese pizzas, a small gluten free cheese pizza, and garlic knots to be delivered to our hotel one minute away from this location. They told me that it would be a 30-45 minute wait. After an hour, the driver showed up with the ... wrong order. He brought a small pepperoni pizza and garlic knots I think. There were five of us, one gluten free, two non-meat eaters; we cancelled the order. This was incredibly disappointing because we had waited so long for our food AND we couldn’t eat it. We had to check out of our hotel in twenty minutes and went ten hours without eating because of a very tight schedule. Extremely frustrating. Read more

Worst decision to go there. That indian girl( employee) don’t have any manners about how to behave with customer. She has airpods in her ear on work and talking with someone on phone. She is extremely rude without any reason. Her manager also don’t have any respect for customers. ... Never suggest anyone to go there if you have self respect. I would definitely give them rating in negative(-) if i have option. Read more

The Owner needs to chill down a lot . This is not india that you open a small shop and you abuse an old lady in front of customers You should have some talking sense put your bad attitude at home and know how to talk to elderly people my wife ... was suprised to see your behaviour and we left same time didnt even order Read more

I have mixed feelings about papa John's in general. The pizza is pretty good, and customisation is also very nice. But the service of the employees and management is DEPLORABLE. Getting any service if an order goes wrong is like PULLING TEETH. The manager here is a greedy, unhelpful person ... who only offers paltry or even DISHONEST remedies to screwed up orders, becoming argumentative if you press him to fix the issues. His offering for wrong orders is 30% off a pizza. At normal price. Their deals actually give the same discount, making this a rather embarrassing offering for anyone ordering. Not to mention, a single pizza is already inflated in pricing by a large margin, making their specials the only thing worth getting. My issue is that the management has a pandering, "Yeah yeah buy our pizza screw off" attitude towards customer service. Arguing with a dissatisfied "VIP" customer, and offering (belligerently) a paltry discount, with very little in apology, AND stating as a manager "all I can do is this code" is Garbage, and insulting. A manager could set up free pizza if they wanted. Override codes and give straight out discounts to specials in store to make a customer, a "VIP" customer, happy. I'm not so disappointed by the discount, as I am by how I was treated over the phone, the unwillingness to compromise when an option was unacceptable, and the rudeness of someone in a lead role to me. Not ordering from this place, or chain again. I would recommend you don't either. Read more