Whimsical Cake Studio - Edmonton, Alberta

I had no plans on posting this review, however the manager/owner and her unprofessionalism I spoke to has earned it. My amazing son ordered me 10” - 2 layer carrot drip cake for my birthday a couple weeks ago . He paid $120.00 + GST We live in Fort Saskatchewan and he ... drove to south Edmonton to pick it up. He was so excited to give me this special cake . Upon receiving it I looked at it and the presentation was very sloppy made but still I was willing to accept it as it was a gift . I cut a piece out for my husband and I and it was not edible , the outer icing was greasy like the consistency of lard , so nasty, the cake was crumbly, chunky with air pockets and strong in flavour and the centre icing was any but the cream cheese that was ordered. It was gross . My son had left out of town for work and so he didn’t taste it. I did however share with him and I told him I would reach out to the bakery which I did by email . When I emailed the bakery I was extremely polite expressed my concern and what the issue was with the cake and that I would appreciate a full refund. I didn’t hear back but my son was contacted by the bakery owner and she was extremely abrupt and rude and she said she would only refund half of the price of the cake and so I told my son I would call the bakery which I did. I asked for the manager or owner and she answered the phone and as soon as I explained that it was me that sent the email and expressed what the issue was with the cake, again I was very polite, she completely changed her tune and was very rude and I expressed my concern with the cake and that it was not edible therefore I would appreciate a full refund she proceeded to raise her voice at me barely allowing me to get a word in edgewise wise then she said fine in a snarky voice and hung up on me. She was extremely unprofessional for being a business owner. I was appalled on how she spoke to me. I had no intention of writing up a review but she gave me no choice to by the way she handled the situation, the way she spoke to me and my son. **Word of advice to the owner, if you want a successful business then I suggest you learn how to take constructive criticism and perhaps take a course on customer service. You are a very unprofessional owner/baker and as far as I’m concerned you shouldn’t be in this type of business working with the public . I will share my experience with friends and their friends etc. Let this be a lesson that word of mouth is the BEST advertising and it will either make or break you as a business, all you had to do was be polite. I could’ve handled the cake situation but your inability to show a mature way to handle it was extremely insulting, immature and not called for . **I do not recommend this business** Read more

We ordered cake for my daughter's birthday party from here. The design of the cake was exactly what we wanted, and the flavors were spot on as well. However, the crust was very dry and hard, so much that it took over the flavors and became the talking point of ... the party. It was pretty embarrassing to be honest. For the price of $150 one would not expect such a shoddy work. This is something which clearly could have been avoided as visibly the crust does not seem normal for a vanilla flavored cake. Edit - Was contacted by the owner and provided an explanation regarding the mistake. The owner was apologetic and will be crediting the money back as the cake was not up to their standards. I understand that errors happen, but what I appreciate more is the honesty and fairness of the owner. Hence, I have updated my rating from 2 to 4 stars. Read more

Darcey and her team at Whimsical Cake Studio did an amazing job on our wedding cakes - we had three. They were so unique, flavorful, and tailored to meet the dietary restrictions required for one of our cakes (gluten and dairy free).

Darcy and her team are extremely talented. I discussed with her the the creation of a very intricate Winnie the pooh cake. My girl ended up loving her cake so thank you very much Darcy. She is also very fair to deal with when mishap's happen and in guidance whether she ... gets the business or not. A very honest and fair baker who can execute detail. Thank you again for helping make her birthday memorable. Read more

I knew the cake itself would be delicious, since I absolutely love their mini cupcakes (melt-in-your-mouth buttercream icing with inventive nostalgic flavours), but the decoration blew me away!! I couldn't be more happy with how the cake I ordered for my friend's baby shower turned out! The consultation was so smooth ... and stress-free. They were able to be creative with the pictures I provided them of the planned theme and executed the details I specified to perfection! I can't get over the cuteness! I would highly recommend this cake studio to anyone looking for a scrumptious, adorable treat. Worth every penny! Read more