Cafe Lacombe - Edmonton, Alberta

We only stayed for 2 nights. My wife and I check into our hotel room the first night, try to take a shower, and notice the water is draining very slowly. After removing the stopper, we find that there is hair clogging the drain and there is mold… The next morning, I ... go to the front desk and ask them to please send someone to our room to clean the drain while my wife and I are out for the day. We come back to our hotel room in the evening and see that no one came to clean the drain…. No matter how fancy your hotel is, it’s a bit of a problem if you can’t even take a shower without the tub overflowing with water…. Read more

Service is great. Front desk personnel fantastic. The bartender was awesome. She made the experience. Breakfast is terrible. Rooms are "OK". The hotel is generally run down. All rooms do not have equal amenities.

Pet friendly rooms should have some sort of air cleaner or something in them. Rooms in need of repair/update or deep clean at very least. pay for parking on top of everything else (which would be nice to know ahead of time and not a hidden fee). Staff very friendly ... though! Read more

The hotel was nice enough and accommodated my dog, but my suite was not clean and there were many hidden fees. I was not told about the pet fee upon booking, nor that they were designated to certain suites only, but I made that work. My issue was the cleanliness in the ... suite. One of the garbages hadn’t been replaced, and there was hair in my shower (see image). I reported it to the front desk upon my departure, and emailed the photo upon her request, but nothing was done. Not even apologies or comforting words. I will not stay here again. Read more

It was an alright stay. For a 4 star hotel, you would think that it would be a bit more modern, and have better service. Upon check in, I was greeted by a lady that was rough taking my credit card, and ID. Then wasn’t sure why my room had ... already paid for. Definitely not the best customer service, however a different lady upon checkout, was very lovely. The room itself is dated, I have stayed in motels that were a bit more updated. Which is disappointing to see. I would think something that is listed as 4 stars, and overlooking the river valley would be more fresh and modern. Read more