Boston Pizza - Edmonton, Alberta

Really nice dining room, more modern than many other locations. Consistent food, great service, not too busy at lunch. It is a good place to meet friends for a quiet lunch!

Management needs a SERIOUS overhaul. My partner and I stopped at BPs in Mayfield Common tonight for dinner quickly…and this is not our first time here. The service was slow, and but that is not at all what I am writing my review about. When it finally came time to ... pay, we realized our server had totally forgotten about us… the manager (I later found out she was the manager when I asked the lovely young lady who ended up taking our payment and apologizing for her managers behaviour) wanders over to get our payment with a machine that says “tap only”. My Partner goes to tap his apple wallet on his phone it does nothing so I grab my wallet and get my card (just on the off chance that Apple Wallet is not working) and this woman, she snaps at me “your card won’t work it’s a TAP ONLY MACHINE” in the rudest tone. I was like “I have tap, thanks.” I try, the machine again- does nothing. She sighs, and goes “I have to go look for the other machine sometimes this one doesn’t work right.” We watch her walk off, and wait 5-6 minutes as she comes back eventually with the same machine and says “it’s not working there’s an atm next door I don’t know what you want from me. I GUESS you can try again.” I said to her “If it’s not working, then what’s the point of trying the same machine again?” because I am genuinely curious if this machine isn’t working, why she didn’t bring the other one she said she would be bringing back. She THROWS HER HANDS UP IN THE AIR and SNAPS at us again “I DON’T CARE GO GET CASH” and she storms off in a huff. Not even a minute later, we pay a younger lovely girl who has come up to us with a different machine that works flawlessly. Before we leave, I asked the young girl who takes our payment if the woman who was snapping at us so rudely was a manager, and after I’ve found out that the lady who was snapping at us is indeed the manager of the location I’m sitting here in disbelief. So, to the owner of this location, your manager Lindsay or whichever her name is- whoever was managing on July 3rd…. She needs some SERIOUS customer experience training. The way in which you spoke to us, treated us, was abhorrent. You should be ashamed. I left absolutely appalled and disturbed that the experience we had was what it was. Read more

Skip this location go to another one. This is a combination of poor franchise ownership & bad management. The condition of the restaurant is disgusting & weatherd. The service is terrible due to poor training and no supervision. Every 2nd seat is ripped & covered with duck tape. The blinds ... cover in old food & dust not cleaned so thats what you have to look at while eating. Large unrepaired fishers in the walls. 15 people in the restaurant 4 servers on shift we waited for 20 min after ordering to be told they where out of an appetizer. Drinks where wrong & unattended. If you busy no issue but if its slow no reason. We did not even try the food we where so turned off. We to the 170th street location wonderful food & experience. Read more

The service was good for the most part. The sever never removed any empty glasses. We ordered steak well done and it was really pink. Chicken Caesar salad had little or no dressing and the chicken was dry. The dessert had no ice cream as they said they ran out. . ... The floors we very very dirty. It looked like they had not been vacuumed in 2 or 3 days. I saw more a dozen seats that were ripped and patched with tape as seen in the photo. I won’t go back until it gets renovated. I’m scared to see what the kitchen would like Read more

I ended up waiting quite a while tobbe seated even though I was the only one waiting and there were plenty of seats available. I was unfortunately seated at a table that hadn't been wiped and when I addressed this the staff offered me a clean table. I ordered an appetizer and a ... meal but they came out together. The restaurant was actually really dirty and gross. The staff were polite and accommodating once the realized I was there but overall I don't think I would come back just due to cleanliness. If the front looks this dirty, how is the kitchen. Read more