Papa John’s Pizza - Chilliwack, British Columbia

Poor customer service. We’ve been going to this Eagle Landing location for years but due to poor customer service we won’t be back. Long story short…on a previous order we were given a poorly made overcooked and burnt to a crisp pizza payed for with our hard earned money so we ... called in to let them know their mistake and were told we would get a replacement next time we were in which was nice. Today we made another order and asked for our replacement. Girl staff member argued against and told us that because we didn’t know the name of whom we spoke with, we would not be getting a replacement. We decided due to how things were handled and how we were treated by the girl working there that we wouldn’t be wanting our other pizza order anymore and wouldn’t be back. Upon our call back to cancel our order the girl I spoke to then lied and said she tried to call back which did not happen. When we expressed that we wouldn’t be back we were met with an “OK”. Poor customer service. Do better. Maybe try valuing your customers! Read more

I’m giving 1 star because I called to ask if their pepperoni is 100% pork or a mixture of pork and beef. And the manager assured me it was 100% pork. Upon looking online under the nutritional information and calling other locations to confirm on the ingredients list, I called ... to let him know it isn’t 100% pork. He did not care and was rude and said so I guess you don’t want to order then. I don’t eat beef due to religious reasons so to call and have correct information is very important. Glad I searched further but wasn’t happy with how the phone call went Read more

I ordered a large 'The Works" for take out. I was served by a very nice gentleman, it was rainy so he said to wait in my car and he'd bring it out to me. It was a very short wait. Pizza was deliciously hot, lots of toppings and a ... good crust. Thank you so much for a tasty lunch. Read more

Ordered online 4 large pizzas as I had guests coming over. Confirmed with app. Showed up, the claimed the app didn’t come thru. Refused to offer the online deals, went home empty handed. Decided to call at home get them to deliver. Called 5x no one answered the phone.

first time trying papa johns, terrible. Ordered a large Hawaiian and boneless bbq chicken bites and it was $37 (!!!). Pizza was extremely dry, hardly any toppings. Bites were pictured as tossed in sauce, attached a photo of what we got.. brutal 😂 Easily the worst pizza we’ve had in years unfortunately. Like a ... worse dominos. Dry and expensive Read more