McDonald’s - Chilliwack, British Columbia

Terrible service when using the drive through. The servers cannot understand even a simple order. Ice cream machine is always "broken". I was told I couldn't order a smoothie as they were out of ice, so I ordered another drink and guess what the cup was full of ice. Ordered a ... regular size Mcflurry and was handed a snack size one and the server lied and told me it was a regular size. I won't go here again. Read more

My first time at this location. I ordered in person. The cashiers name was Ute and she was an absolute Gem. She was the only one I saw come into the Lobby to chat with Customers. There were a handful of others at the Back including managers and during ... my almost 1 hour there I didn't notice anyone else or a manager come into the Lobby apart from Ute. The place was very Clean and Senior customers enjoyed each other's Company. I remembered my Good old days when I was a Manager. Brought back sweet memories. However there was a young person standing by the counter trying to get a manager's attention as their Drink order was late and sitting behind the counter. They did get it and it was Warm instead of Hot. I mentioned to them to ask the manager and they will surely replace it. I hope they did. This was on Wednesday the 26th of June morning before 9:30am I think. Read more

This is what I was served in the drivethrough today , while driving I jut unwrapped it a bit , took a a big. Bite as I was super hungry. And when I went in for my second bit I could not believe my eyes , I have never been ... sooo discusted in my , life. And when I went back , they offered to refund my money , and quickly ripped off the stickers that were on the burger , and proceeded to take the burger , I told them I wanted to keep the burger , said they can take it to show the people on the line what they served a customer. . Then the manager comes out to talk to me , basically felt like she was calling me a liar. I said check ur cameras I'm sure they are everywhere in the kitchen. And I literally drove from the driveway. Took a a bite , and when I realized I parked and came back in. I told her ask you shift manager the burger was still hot when I brought it back . Then proceeds to tell me she doesn't think it was mold. Prob just burt So I said 100 is mold bring the burger back. She proceeds to tell me that they have to keep the burger to submit to their supplier. Untill I insisted that I am leaving with the burger, I was never soo discusted ,and then felt like they try to call me.a liar. And try to blame their own supplier. I mean how did someone not see this is sooo bad., was offered nothing but Replace my 2 burgers and a free French. Fry .!! Very disappointed Read more

The manager, Emma, is genuinely a great manager by the seems of it, and I just wanted her to be recognized for that: she handles situations with more integrity, responsibility and respect for the customer than I see people over twice her age do. Good job being a good leader ... and a great customer service representative. World needs more people like you! Read more

Place was a mess. 2 of the ordering stations weren't functioning, and the one that I eventually ordered on never printed a receipt - so you know, don't know what my order number is. There's also zero soft drinks available - it's coffee, water, or the McDonald's equivalent of orange ... juice. Went up to counter to let someone know and get a copy of my receipt and there's no one manning or even close to it. Not exaggerating when I say not a single person visible from the counter was speaking english. So anyway, I flag someone down and let them know about the machine (and I want my receipt). They already know about the machine not printing receipts - great, so how about giving people a heads up? Then they ask what my order was. Guy, I'm the only one here that's ordered anything inside in the last 7 minutes, it should be pretty easy to figure out. Fast forward to picking up my meal for me and the kiddo, and they've forgotten the something out of the Kid's Meal. Couldn't get that right huh? So anyway, the OJ is a watered down mess. The Kid's Meal is hot slop that looks like a dog's breakfast. My Big Mac looks like they were playing Jenga with the ingredients. The fries were alright though. Maccas Chilliwack, you are without a doubt the worst McDonalds I've had the distinct displeasure of eating in in North America. And I've been places. Read more