DAVIDsTEA - Calgary, Alberta

Omg, Sydney was super amazing. I don’t know the first thing about tea, but I just visited this branch today because I know a good friend of mine loves tea. I was pretty concerned about selecting teas, but Sydney helped me choose the perfect combination. I asked Sydney literally tons ... of somewhat silly questions about teas and requested packages with a similar amount. Sydney did it for me super quickly and properly. Sydney was so sweet and answered all my questions with a lovely smile. Sydney was my lifesaver today for sure, lol. Thanks to that, now I can visit Korea to give this amazing gift to my good friend! Even though it was my first time visiting DAVIDs TEA, but I feel like now I'm a big fan of this brand. Haha. Thanks a lot, Sydney. :) Read more

I absolutely love David’s tea and yesterday I went to this location to get my usual teas and explore something new. I selected the Strawberry Rhubarb Parfait and asked the sales associate to get me 100gm of it. She mentioned it is lighter so it will be a little bit more ... so I said that’s fine. Then I asked about a tin and asked to put my tea in the tin and she kept filling it and I thought may be it’s looking more because she mentioned earlier. I reached home and saw the tin and the tea was 394 gm instead of the 100 I asked. Well it is on me, I should have checked but the sales associate should have let me know that it was so much. Today I tried the tea and did not like it. I went back to the store to return and they declined saying they cannot refund but only exchange as this was loose leaf tea. There was no mention of you cannot return loose leaf tea on the website. I showed them and they said they cannot refund. I feel so disappointed that I had to try to get a refund on something that I did not even agree to buy(394 gm which was almost 4 times from what I asked). Really bad experience on both days. I would rather order online like I usually do. Really bad bad experience. Update: the Customer service was amazing. They reached out a couple days after I posted the review and turned this experience into a better one. They refunded the tea that I had returned to my OG form of payment. Erin was very helpful and I was able to go to the store yesterday and received the refund. Thank you so much Erin for turning this whole experience into a good one Read more

The store is clean and tidy. The store person was good young girl. I got a magic portion with honey “to go”, $5. Yum

Thank you Jacob for your outstanding service . You greeted us as we we were walking in , you were knowledgeable and compassionate. You made our visit an experience! The other staff started to follow suit. Your professionalism was incredible and will definitely have us returning!

The staff at David’s Tea at Chinook Centre were amazing today. My daughter was waiting for me to pick her up after her friends had left, when an older man cornered her in a store. She called me immediately and got away, but the man kept following her. I instructed ... her to go into David’s Tea and let them know she was being followed. The staff took such good care of my scared girl and even made a cup of her favourite Cotton Candy tea. Thank you so much for taking care of my girl when I couldn’t. I will be driving to this location anytime I need to replenish my David’s Tea tea collection. Read more