Kernels - Calgary, Alberta

Not sure of their names but whoever worked today at 2:30 have some of the WORST customer service skills I’ve ever seen. The screens advertise “buy 2 medium or large bags and get third bag free”. Once I paid my total seemed high so I asked to confirm I got ... one for free when I was then told they no longer offer that and do 50% off the third bag instead and that the screen isn’t updated and that they tell customers before they pay that’s what the deal is (they did not) One of them said softly “well, do you want to give a bag back?” Neither of them offered to rectify the issue and looked at me with blank looks on their face and like they had no thoughts behind their eyes. Horrible experience, will not be back and looking at recent reviews this seems to be a common issue. Read more

I don’t understand if this company has standards, but Cyla, who works there has zero enthusiasm for customer service. She gives us a single kernel for a taste test, then after a large order ignores our request to add the companies loyalty points onto our transaction. You guys seriously need ... to train your employees better because my gosh they suck, and have no want to be there. Read more

Went there to grab popcorn. They advertised a promo for buy 2 medium or bags and get a 3rd free. Get half off the 2nd bag and no 3rd. Went back to check in and they treated me like I was dumb. It says it on the tv ‘buy 2 ... medium or large bags and get the third for free. The 2 cashiers kept insisting I was paying half price for the 2nd bag. Why advertising a free 3rd bag when your cashiers can’t keep up Read more

Fantastic dill pickle popcorn, plus they have lots of other flavors

My caramel popcorn was extremely soft. They had a deal where if you bought 2 bags of popcorn, you got a third for free. It was my best experience buying popcorn ever!