Kernels - Calgary, Alberta

We purchased several bags of popcorn and the staff working was completely unprofessional and rude. Our kids love the Kernels but we will never to returning to this location again. Hope the owner / manager reads these reviews. I would not want this person working for me.

Today it was an unpleasant day to observe the rudeness of a shop server/staff. I had a seat just in front of the shop. A couple of old ladies came to buy popcorn. The female staff yelled to request the two lady customers to speak in English. Buying a ... bag of popcorn is not that hard to understand. The ladies pointed to the favour they pick. But the staff just ignored and kept asking the two old ladies to speak in English. Those two ladies left with nothing, but a Canadian $10/20 paper notes on hand. This is absolutely not a Canadian attitude. Read more

My 10 year old daughter used her birthday gift card To buy a small bag of popcorn for Almost $8 from kernels. We both told the ladies a certain flavor. We realized after that we’re given the wrong flavor. When I went back to exchange it for the correct ... one they said no. They also stated that we said a certain flavour when I know we reiterated the correct one. I’m really disappointed in this place because my daughter loves their popcorn and my thoughts are if you spend almost $8 on a bag of popcorn and have not eaten it yet they should be able to do something to help you with that especially when it was by the sounds of things and miscommunication, and they did not hear. Read more

Service is horrible at this place! Stay away if you can! An older Asian lady (I think she's the manager/owner) has attitude. When my family and I got there, we asked how much the prices were for the different sizes of popcorn, this lady seemed very impatient ... and didn't want to help. When we made an order and I was paying with my credit card, she had finished prepping my bag of popcorn, looks like she was giving it to me so I reached out to grab it while paying, but she suddenly pulled the bag of popcorn bag away from my hand, and refused to give me the bag of popcorn. She was so rude. It felt like she thought I was going to steal (but my card was accepted with no issues). She could have just told me that once the payment is accepted, I'll give you the popcorn and I would understand instead of just pulling the bag away with attitude and saying nothing. Come on lady, my husband and baby, and our stroller were there the whole time. There was no way that I could just run off with our small order of popcorn. Some fast food places that I've been to (like Chinese places or subway or even Ikea) once you've placed your order, the order will be ready and then you will have your tray of food first before you pay at the end of the line. Does this lady not know that? Not everyone is out to get you! Horrible customer service and the popcorn wasn't stellar. I've had better. Go to other places. If you want customers to come to your location, provide better service to customers without judging and make better popcorn. Prices are ridiculous! Boycotting this place. Read more

Asked for the kettle corn flavor as the mall right before they were closing down. The girl helping me started packing the popcorn up for me but I noticed she wasn't at the display window where the kettle corn one was and so I repeated I wanted kettle corn. She ... smiled and nodded but continued. I figured well, the popcorn could just be arranged differently back there for storage purposes or whatever. She heard me definitely this time correctly and there was no language barrier that I could tell from the brief interaction. Came home, opened the bag. Not kettle corn. Read more