Tim Hortons - Calgary, Alberta

After multiple visits, it is clear that this franchise is very poorly managed. The staff have miserable attitudes and work ethic. It is dirty and they are out of menu items constantly. I have to repeat my order several times and then still get the wrong items. It ... almost makes you wonder if they are just messing with customers on purpose and can't actually be this bad by mistake. Read more

I avoid this location at all costs now. There is another location in Walmart up the hill or one in Evanston or Sage Hill with a drive through you can try. I honestly don't really eat at any Tim Hortons anymore due to lack of consistency and very often poor ... customer service. I am beginning to think they do not treat their staff well, do not pay them enough or just do not staff adequately. Something that can be worked on by all levels of staff, management and owners. I once had one good experience with one staff member so I increased service to 2 stars to reflect that one employee. Read more

This is the absolute worst Tim Hortons location the in the entire country. Then women working here in the morning and vary lazy and incompetent of doing there job I was charged the wrong amount and was told they couldn’t do anything about it. This isn’t the the first time ... I’ve had an issue with this location. Thank fully there are other morning breakfast place in the same parking lot that offer better experience. Don’t waste you money here not worth it! Read more

My recent visit to Tim Hortons near Pizza Hut, on Symons Valley Road around 5:30 pm was disappointing, as the donut shelves were nearly empty despite the store closing at 10 pm. Limited to a few muffins, bagels and timbits, it seemed like leftovers from the start of ... the morning. I asked the clerk about more donuts, I was told they had stopped making them for the day. This isn't the first occurrence, and it's frustrating that a popular chain consistently runs out of a well before closing time. On Valentine's Day especially, it's surprising they wouldn't seize the opportunity for extra revenue. The policy of halting donut production five hours before closing is baffling, and management should reconsider their standards to enhance both customer satisfaction and staff morale. I understand it's just a donut but it's frustrating because it's always like this around 4pm or later. I don't blame the staff either, I feel sorry for them. I manage to get 12 donuts but feel sorry for the drive thru as they were requesting donuts at the same time and the server had to tell them they only had a few left. There were also 2 people in the line behind me. I hope they weren't dissatisfied like I was. Read more

This is the worst experience I've ever had at a Tim Hortons. We ordered through Skip the dishes, but the issue wasn't with them, as the bag was sealed and in good order when it arrived. We ordered a bacon/egg farmer's wrap and a croissant BELT breakfast sandwich. What we actually ... got was something different. The BELT had no bacon, lettuce, or tomato. It had a couple pieces of sausage. It was charred black on top and was thrown in the bottom of the bag upside down without the packaging (packaging was beside it in the bag so it somehow must have shifted. Although the bag was upside down). The farmers wrap came with a TON of bacon all piled up, slices of sausage and very little egg (which was smushed). I don't eat sausage at all. It was such a mess. It also was wrapped in a paper wrapping instead of the usual box packaging it comes in. It was flat, like someone had stepped on it. I called the store. They laughed it off saying they had a new guy in training and to call skip and get a refund or to come back to the store and have it re-made (which kind of defeats the purpose of using Skip). They're pretty much just saying they don't care about skip orders or the quality of their food/what they send out because it was a delivery and then becomes Skip's problem. Ok fine, but what about the delivery fee, tip and being without food to eat (the food wasn't really edible in the condition it arrived in). Skip refunded the two breakfast items after we sent pictures of what we received. Will not be ordering from this store again Read more