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A & W in Calgary, Alberta, welcomes diners with its classic ambiance and a commitment to serving delicious, high-quality fast food. Renowned for its root beer, served frosty and fresh, this location also offers a range of signature burgers, crispy fries, and creamy shakes. Perfect for quick eats or craving satisfactions, it stands as a go-to spot for both locals and visitors seeking familiar flavors and friendly service.
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Complaint Regarding Rude and Racially Discriminatory Behavior at A&W Dear A&W Customer Service, I am writing to formally lodge a complaint regarding the appalling behavior I experienced from your staff at Crowfoot locations. The incident involved rude and racially discriminatory actions that left me deeply disturbed. During my recent visit to your restaurant, I ... observed a troubling disparity in how customers were treated based on their race. When a white customer ahead of me returned their tray to a designated area near the counter, the staff smiled and thanked them warmly. However, when I, as a person of color, attempted to place my tray in the same area, I was dismissively directed to another spot for tray disposal. It was only then that I noticed the separate area for tray return and waste disposal. While I have no issue complying with such a policy, the stark difference in attitude and treatment between the two interactions was both glaring and disheartening. Furthermore, I encountered another frustrating situation when I attempted to get some ice for my child's lemonade. I was told that ice was not provided, despite holding an iced latte I had just purchased from the same location, filled with ice. This inconsistency left me feeling confused and unfairly treated. The combination of these incidents has led me to conclude that the treatment I received was influenced by racial bias, which is unacceptable. As a loyal customer, I expect to be treated with the same respect and courtesy as anyone else, regardless of race or ethnicity. I hope that you take this complaint seriously and address the behavior of your staff to ensure that no other customer has to endure such discriminatory treatment. This experience has severely impacted my view of A&W, and I am reluctant to visit any of your locations in the future. I look forward to your prompt response and hope to hear how you plan to address and rectify this issue. Sincerely, Read more