A & W - Calgary, Alberta

Complaint Regarding Rude and Racially Discriminatory Behavior at A&W Dear A&W Customer Service, I am writing to formally lodge a complaint regarding the appalling behavior I experienced from your staff at Crowfoot locations. The incident involved rude and racially discriminatory actions that left me deeply disturbed. During my recent visit to your restaurant, I ... observed a troubling disparity in how customers were treated based on their race. When a white customer ahead of me returned their tray to a designated area near the counter, the staff smiled and thanked them warmly. However, when I, as a person of color, attempted to place my tray in the same area, I was dismissively directed to another spot for tray disposal. It was only then that I noticed the separate area for tray return and waste disposal. While I have no issue complying with such a policy, the stark difference in attitude and treatment between the two interactions was both glaring and disheartening. Furthermore, I encountered another frustrating situation when I attempted to get some ice for my child's lemonade. I was told that ice was not provided, despite holding an iced latte I had just purchased from the same location, filled with ice. This inconsistency left me feeling confused and unfairly treated. The combination of these incidents has led me to conclude that the treatment I received was influenced by racial bias, which is unacceptable. As a loyal customer, I expect to be treated with the same respect and courtesy as anyone else, regardless of race or ethnicity. I hope that you take this complaint seriously and address the behavior of your staff to ensure that no other customer has to endure such discriminatory treatment. This experience has severely impacted my view of A&W, and I am reluctant to visit any of your locations in the future. I look forward to your prompt response and hope to hear how you plan to address and rectify this issue. Sincerely, Read more

Today we decided to have a HOT Dog. We ordered it no bacon, however our order came, bun soggy from all the condiments, and it was Luke warm, HOT DOGS are to be HOT, even your delicious gravy was just warm today, please ask or tell customers about the ... amount of condiments you are putting on such foods. Thank you, I think it would have great, had it been hot and no soggy bread. Read more

I am regular customer of this location and I always enjoy food and friendly customer service here. But today when I came in and order 2 double teen combo one with onion rings one with sweet potato fries,I got wrong sides. Mistakes are understandable and I totally ok with that. ... So I even ask if I need to pay extra to get onion rings. But the staff make me so upset after that. She tried to find an excuse for herself and she said : what’s why I ask you if you want potato fries. And then she said sorry to her coworker not me. I am so pissed. I place an order and I pretty sure I say my order clearly. Your staff are not focus and cannot remember what I ordered. The. She blamed me and the other coworker so me that angry face like “why you making troubles and not clear your order”. Isn’t that I am the one deserve a sorry? Read more

Wow. What great staff up at the counter and in the kitchen!! Could barely find a table because it was so busy at peak time but every face had a smile. Especially noticing that the staff were smiling most. I was able to find a table and my order was delivered ... within the minute. Thanks!! What great service 👏 Read more

Amazing food! Always fresh, there is a bit of a wait if you order late at night but it’s because they will cook your burger or chicken fresh rather than give you food that’s been sitting around. Great place to go if you want hot food.