Chatime - Calgary, Alberta

I just wanted to make a PSA to the customers that order the taro. If you ask any of the workers that work here about the taro they will say it’s made with powder however there are real chunks of taro in the drink making it grainy please be aware ... before you order the taro! I see so many comments complaining about the taro being super grainy and made with “spoilt milk” you are just uneducated and it’s super easy to just ask about it before you order. I honestly feel super bad for the workers who deal with these type of customers! I recommend getting it as a slush if you do not prefer the grainy texture of the taro milktea. Please educate yourselves because not every place has the same taro powders and it’s a common misconception. :) Read more

I came here at 5pm on july 2nd and the lady serving needs to clean her ears because she got my order wrong. I believe that when you’re working customer service it’s essential to have clean ears to ensure that you can clearly understand those around you. I ordered taro ... and got pearl for some reason, I don’t think they sound remotely similar but that just goes to show how plugged her ears probably are. The pearls are annoying to chew and the milk tea doesn’t taste good either. Read more

taro milk tea here is disgusting, not like the other places. Not the first review to complain about it either. Really don’t want to be a Karen, but if customers really do matter there should be an offer to exchange the drink if they are repulsed by it. Especially since ... we tipped money as well. Atmosphere was nice but very disappointing experience. Read more

This is usually my go-to Chatime as I live close it. I haven't really had issues until my most recent experience which ended in major disappointment. I came on Friday, a girl was working alone and it wasn't even that busy but my drinks were not made well at all. ... The sad part is I purchased the drinks for my parents whom I were visiting were also very disastisfied in the drinks. One of them was supposed to be no ice, but clearly had a lot of ice in them and as my mom can't drink super cold drinks I had to open the cup up and take the ice out leaving me with only half a cup of drink left. I got a smoothie for my dad which was blended VERY poorly that it had major ice chunks and even made a crunchy sound when he drank it. I could even see how poorly blended it was in the cup without even trying it. Even if the employee had been busy, I would have rather waited another 5 or 10 minutes for properly made drinks than for her to rush and give me such poor quality drinks that werent even for myself. I should have checked the drinks before I left but even so, is it necessary for me to check the quality each time? And the mango slush was not only blended poorly but the taste was diluted probably because she added wayyy too much ice in the blender hence the poor blending and poor taste. I've gotten slushes at chatime before and they've never been that icy that you need to chew the ice in a slush. I'm also disappointed in that I even tipped the girl working and ended up receiving such poorly made drinks. It makes me feel like I shouldn't bother tipping if the service I'm getting is ending up worse than normal. I worked customer service before so I know tips are greatly appreciated but in this case maybe it doesn't even make a difference. Read more

Employees here needs to be trained on how to provide a proper customer service and how to be friend and welcoming to customers. When I got my bubble tea, they did not even clean my tea container, there was tea dripping everywhere and I had to ask for napkin to clean ... it before grasping it. And then they realized it was not cleaned and they cleaned it. Quality of tea was good. But everything else was hugely disappointing. Read more