Mucho Burrito - Burnaby, British Columbia

Came here today July 12th 2024 at 10:45 , 15 minutes before they close at 11:00 wanting to order a chicken bowl and they said they don't have chicken because they're closing soon. I have came here numerous times around the same time and have never had a issue ... before, the employees always cut chicken to order for me when they don 't have anything sitting in the hot well, i guess today the employee was just lazy and didn't want cut the chicken to order. Very disappointed with the service. Read more

Very fresh and big portion. Love the different topics including fried chick peas and baked squash. Cheese is free. The tequila sauce is smokey and spicy.

Not so good of an experience!! We placed an order online which has pick up time as 8:37pm and we came to the store at 8:35pm and they literally started prepping our order around 8:43pm and gave our order after 8:50pm. Like it’s ridiculous!! There were not a single customer when we ... got there (all of the 4 or 5 reps were just standing at the front taking) and when I asked them about our order as its past our pickup time, at least 5 customers walked in and every single one of them were helped before us. There was even a guy who placed an online order who came in immediately after us who received his order right as he walked to the counter so there was no reason why we didn’t get ours right away. Like this was a really terrible experience and don’t get me started on their poor customer service. In total, this place is a total disaster and they obviously don’t care. Read more

Travelled from Vancouver purposely to come and eat at Mucho burrito. Customer Service was absolutely zero. The girls behind the counter were so rude. I ordered chips and salsa on the side. The chips that were given to me were the ones that have been sitting on the counter, not ... warm whatsoever. Ingredients going into the burritos are not even full portions of the measurement utensils there to be using. Overall not pleasant staff. None of them smiling. Read more

The portions here are very large! The food itself is okay. Part of the reason for this is that they have so many customers that they Rush while making your food, therefore you don't get to customize your food as you feel rushed to move from Station to Station. We're ... also very quiet so I was unable to hear the options that were providing me as they were trying to build my burrito. I would return if they could modify the way that we ordered the food. Read more