Church’s Chicken - Burnaby, British Columbia

Updated review from 2024: Unfortunately this location of Church’s is no longer what it used to be. My feelings for the one star downgrade from the initial 5 stars was cemented from my past visit this weekend. First off, the chicken pieces have become smaller, as you can see from pictures below ... from 3 years ago, even 12 pieces were hard to fit inside one box, now you can fit 16 pieces in one box and there’s still room. Also they’ve increased their price from the initial $50 for a 16 piece family meal, to now $70 for the same meal. I don’t mind the price increase, but combined with the smaller portion, it’s inflation plus shrinklation. Which is unacceptable. Next off, the quality of the food. There were burnt pieces on the chicken, as well as some soggy parts. I truly don’t understand how that’s possible. The fries were lukewarm at best and becomes cold by the time you get home (a 10 minute drive for us). There were also burnt bits on many fries, as well as overcooked dried up fries mixed in. The service was fine though, we got our order and was served pretty promptly. But they now charge $0.25 for a paper bag even though this location is in Burnaby and not in Vancouver. I understand restaurants that charge the fee because of the by law from the city of Vancouver, but I’ve also noticed other restaurants that are outside of Vancouver copying the same thing. To me, that’s just plain greed for charging what used to be the cost of business. Much like the box, or the napkins or the straws. You don’t start nickel and dimming your customers, it’s just bad business practice and shows me profit is your main objective and the customer experience is not important. Needless to say, I won’t be visiting this location of church’s anymore, which is a true pity. Original review from 2021: My favourite fried chicken chain restaurant will have to go to Church’s. This location is always busy, and they’re open 24-7. Service is always speedy here, even though they don’t have that many staff behind the counter. I always go for their family combos and enjoy having left overs for lunches the next day. Church’s big pieces of chicken and gives you thighs by default. Their chicken is always crispy on the outside and very juicy on the inside. I think their key is brining. Unlike KFC some pieces are tiny and the crust is soggy by the time you get home. KFC also uses lots of MSG in their seasoning which makes you super thirsty afterwards. Their sides are decent, but I don’t like their biscuits. It’s usually dry and hard. Otherwise their potato salad and macaroni salad is on point. The fries can be a hit and miss at times. Depends when they came out the fryer. Sometimes I pop them into the toaster over for awhile when I get home if they get cold and soggy on the way back. I’ve been to this location many times now, and I can’t recall a bad experience so far. From time to time they also do special promotions out on their windows too. Read more

Most worst Churchs Chicken i visited,over fried chicken and fries not supposed to sell it.

I bought fried chicken wings and sandwiches on 3/26 around 1:20 AM. The chicken tasted like it had been made 2 hours earlier. I would assume the employee made a large batch all at once for convenience. Management involvement is definitely needed to investigate this issue. You will lose more ... customers if the food isn't made fresh. I'm never returning to this location again. Read more

Going downhill fast. Not sure what's happened to Church's in general and this location specifically, but quality has taken a serious nose dive. In addition, previously reasonable to generous portions have seemingly been cut in half. What used to be put together with care, is now slapped together haphazardly. Today I ... ordered a classic crispy chicken sandwich, normally a nice large piece of chicken, but today a piece so small it felt like I was eating mostly bun along with the disgusting amount of mayo that was slathered on there. See pictures for proof. There is no way anyone in their right mind would pay almost $10 for this disgusting mess if they knew that this is what they would be receiving. I legit feel ripped off. Not sure if this location is under new management(and others as this seems to be an issue with a growing number of Church's in my experience, particularly the one on Main Street) or what, but I'm turning from a previously loyal Church's customer to a strong detractor based on this trend. Quality matters, it's what keeps your customer coming back. Stop offering it and you'll cannibalize your customer base. I hope you turn things around before myself and others don't even consider you an option anymore. We're almost at that point. Read more

The crispy fried chicken, wings, and fries here were so tasty! Very fresh with crispy chicken skin and juicy meat inside. This is how Church’s Chicken should always taste. Delicious and flavourful with that signature Church’s flavour that can’t be found elsewhere! ;)