Chipotle Mexican Grill - Burnaby, British Columbia

I give 2 stars only because the food was tasty. The service was zero. The server slaps the food into the bowl which makes the sauce splatter around the bowl. The steak dish was empty and they were scrambling to find some and spoke in their language. It was about ... 9.30pm and it looked like they were rushing customers. The food looked like remains that could not be refilled. Attitude of server was zero. I recommended the food and the persons came along with me to try it out and they too complained about the service. They felt rushed. You close at 11pm so there should be enough food for customers. We wanted to dine in but was annoyed at the service so we took our food and sat outside. Do better Chipotle! Read more

I’ve been to this Chipotle several times, and it’s always the same disappointment. The portions are extremely small, with the containers almost half empty. Additionally, the staff working here show no enthusiasm for their job; they serve with bad attitudes and lack any effort. I expected better service and a ... reasonable amount of food for what I paid. I do not recommend this place. Read more

⭐⭐⭐⭐⭐ "I recently visited the Chipotle Mexican Grill in downtown Vancouver and had an excellent experience. The restaurant was clean and inviting, with a modern and friendly atmosphere. The staff was efficient and courteous, ensuring my order was prepared exactly as I wanted. The ingredients were fresh and flavorful, and I ... loved the customizable options for my burrito bowl. The portion sizes were generous, and the prices were reasonable for the quality. This location also has a great seating area, perfect for a quick lunch or a casual dinner. Highly recommend this Chipotle for a delicious and satisfying meal!" Read more

Ordered from doordash and i know they don’t give a lot on online orders so i just ordered a kids choice tacos and got chicken, cheese, and white rice. THERE WAS NO CHICKEN. and I know it’s always busy and that’s fine as long as my food is right. It ... took them like 30 to “prepare” my order and they forgot the most important part of it.. and yes i still ate it cause i was starving edit: as u can see they replied to my review but i tried getting help already and only got a $2 credit on doordash.. Read more

I recently ordered online, (first time customer at this location) and due to time couldn’t find out where it was, (it’s just outside, next to the mall). I’m a student and had class that I had to be at, and so I drove back to my campus without my food. ... At this point, while driving, I called the location to let them know I couldn’t pick it up, and totally thought that was the end of it. But the lady on the phone had a great tone and was proactive about finding ways to solve my problem. Offering solutions and talking with her manager, and eventually we came to the conclusion that they could keep my order till after my class ends. Which is many hours later, and meant the world to me, since I love their food and would obviously be hungry after class. I have to say, I’ve had many interactions ordering food and calling restaurants, and this was definitely one of the best calls I’ve had. Quick, efficient, and effective! I did head over when my class finished, and they knew exactly what I had ordered! I mentioned mines probably the one that’s been sitting there for hours haha and I thought I’d be getting that, and honestly I would’ve been happy with that. But they knew my situation, and without a second thought they completely remade my order for me! (Fully filling my burrito bowl and not skimping out on any ingredients) During that time, they were also super busy, yet still had a great atmosphere and attitude towards all customers. Overall great service!! 10/10 Read more