Rocky Mountain Chocolate Factory HQ/Factory shop - Burnaby, British Columbia

There's a retail store here that's open to the public. There is less selection here than other Rocky Mtn stores. The unique thing here are the bags of "factory seconds" - broken or rejected chocolates. They're currently 3 for $30.

Ordered a box of their valentines chocolate to be delivered at noon since I’m on the other side of the earth. I pre ordered it 2 days in advance just to make sure they have it in stock and if there’s an issue they can contact me beforehand. Didn’t receive any notification ... or communication, they just cancelled the order right at the scheduled delivery time, which I was sleeping :( the item I ordered was still listed on their page even though I noticed other valentines items being removed. very disappointed Read more

UPDATE in response to Rocky Mtn reply - Further disappointed as in your reply below you said you contacted me. This is untrue - I received no such call and have no missed calls. The reason I spoke to someone in the store is because the driver had me ... on the phone, and mentioned the staff were quite rude to her. You also said below you tried to provide me with an alternate product - also untrue. I'm ordering chocolates for my mom for mothers day - of course I would have accepted an alternate product!! Very disappointed in my experience. I ordered chocolates to be delivered from the Rocky Mtn Chocolate website to be delivered to my mom for mothers day. I got a call from the driver indicating they cancelled my order because Rocky Mtn didn't have what I ordered. I received no notification, and no options to replace my order, and this is all before I even received a refund. Rocky Mtn proposed zero solutions except to try to order online again - absolutely not! that's what got me in this place in the first place. If they can't handle keeping up with the delivery then it shouldn't be an option on their website. Now my mom will be sad that she thinks her daughters didn't think of her on mothers day. Read more

We bought a bunch of chocolate bars of different flavors (maple and walnut, caramel and pecan) from Calgary airport, and they were LOADED WITH SUGAR. Highly diabetic bars, couldn't even finish a bite Won't recommend it to anyone. Very disappointed.

I bought the factory seconds assorted . It is good price with  lots of different kinds of chocolates. There are also have a sample of chocolate. There are have amandes Macha chocolate, It is awesome tasty. so I got it too. lol ~!! Receptionist is so kind and she was let me know ... about there r products. very helpful staff. Sometimes I will visit to here .It is good for gift. Read more