Grand Crystal Restaurant - Burnaby, British Columbia

There’s nothing grand about this place. It’s so busy that staff just doesn’t give AF. We came for dimsum with my parents on weds afternoon. We were led into the restaurant thinking there was a table ready but she stops me and says the table isn’t clean yet. She ... gots there to put all the dirty dishes away. When we were seated, our male server threw all the cups, plates, utensils in the middle and says “set it up yourself”. Like… ok. Every plate, utensil and cup was so dirty. We had to sanitize the chopsticks in hot tea. The tea cups had splatters all over it, the lazy Susan table was wiped with a dirty towel because it was grimy and sticky when we tried to turn it. Pretty much service sucked, if you needed anything they come over and act like they’re doing us a favour. Food was not great, e we got the sticky rice wrapped in leaf and it was over cooked, weird flavour and my kid didn’t even eat it. The only thing that was good was the snowy mountain bbq pork bun. But that isn’t enough to save this place. I do not recommend this place at all, it’s gotten so bad over the years. Read more

So busy and it’s clear why! There are commonly line ups, but once you’re in, expect very efficient service from the staff and good food from the kitchen! Portions are pretty big and some of them are presented uniquely. Only took the photo of the shrimp looking like flower, but ... plenty of colourful dumplings available too! Read more

Enjoyed fish and vegetables, beef and bitter melon, pork tendon in sweet sauce. Came again today and our group ordered about 10 dishes and paid less than $20 per person for dim sum. Big dishes of food so full with leftovers to take home.came again recently and got served quickly ... with lots of food leftovers. Come here regularly with tai chi class as within walking distance from Burnaby south Neighbourhood house. Better than station square restaurant. Came again with friends. Enjoyed everything including purple yam purses. Came again for dinner and enjoyed the crispy chicken. Also had spicy beans, halibut, fish and veggies Read more

Inside crystal mall. Mainly serving dimsum during the day. And seafood dinner at night. Busy but not crazy. Got a table right away. Serving Cantonese dimsum. Food came out fast after ordering. Taste good. Big portion. The 3 managers / head waiters were a bit less friendly. ... But the rest of the staff were very attentive. Not sure why that is. Especially this older manager (not sure if that is the owner) was borderline rude. Not a word came out of him the entire time. We did overlook that. We enjoyed the food nonetheless. All the female servers were very polite and attentive. Read more

We came for the King Crab! When it comes to king crab set dinner, there are so many choices. We picked Grand Crystal for its reasonable price, tasty cooking and generous portion. There were 7 of us that evening, but we only ordered a king crab set dinner for 4ppl and added a ... Sichuan Boiled Fish and a noodles cooked with crab broth. At the end, we had to take some of the fried rice and noodles home. The king crab was about 7-8lbs and served in 3 ways, steamed legs, deep fried the body and fried rice with the roe. It was finger licking good that we wished there were more. The other dishes including the stir fry fish fillet with veggie and the chicken included in the set dinner were also very tasty. The Sichuan Boiled Fish, which we added, was not bad but it's not spicy enough for a Sichuan dish. The manager was so kind to offer us a complimentary baked custard pudding. The crust was like the HK style pineapple bun being crunchy and rich in butter and egg flavor. We rushed into it without taking a picture. Read more