Tim Hortons - Burnaby, British Columbia

Amazing service and coffee. The best experience i have ever had and their cherry to the cake is their co-operative, humble staff. Excellent place.

We received excellent service today. Although it was end of the working day, but girls just enjoyed serving customers. If I remember correctly, one of the names was Mrs. Jasan. We enjoyed our cold caramels in a very friendly environment and left the place with a positive mood.

I am studying at sfu. I am regular customer here and I like customer service along with food. The young girl who is working there she is very nice and always provide quick service. I appreciate the team who is working there.

I got a Mocha Ice Cap here. The girl was so meh, so unkind. She should not work in service. Not a smile, no kindness in her voice, just frowning. We got 2 Mocha Ice Cap with 1 spoonful of whipped topping. I asked her kindly to put there more... ... she started complaining to her coworker and put another spoon of topping there. All messy. I am never going to this place again. Read more

The worst service i ever got at tim hortons. Its not the first time this is happening this happens everytime i order my coffee my usual order is always flavoured coffee but this is the third time i ordered online and when i visited the store they said they ... are out of what i ordered for the third time in a row. I asked for the replacement of tiramisu cold brew to fudge brownie iced latte and that too not made correct. Fudge brownie usually have some topping over it but i dont know what they did. Tasted like hazelnut and chocolate syrup in the coffee. And latte itself suggests steamed milk even though its iced but the employee added just straight oat milk to my coffee which was not what i expected. And the most pathetic thing is employees are too busy talking to each other and not giving the best customer service ever. I tried not to post a review but this is becoming a sequence everytime i visit. Read more