Burger King - Burnaby, British Columbia

From my previous experience at Burger King, I didn’t expect much going into this. However, my cashier, Rhea, greeted me with a smile and was friendly throughout our conversation. It was a busy day as well, but she remained attentive and polite while simultaneously maintaining a fast pace so others ... could get their turn. The whole encounter made my day! Overall, I had a wonderful experience and will be coming back! Read more

The food was great and affordable and the staff was very nice. The cashier especially was great. Rhea greeted me with a smile and made sure i felt comfortable. Overall I recommend visiting Burger King and experiencing the amazing service provided by Rhea.

I told the Staff to make beef patty in the whopper well-done, well-cooked but the patty remained half-cooked and I could smell the rawness of the meat. Later, the lady manager said she cannot do anything but follow the same grill temperature. Why can't your machine be adjusted between Normal cook and ... well-cook options? Lady Manager at this restaurant today at about 1230pm was rude, unapologetic and unprofessional upon my complaint. She offered no resolution. Later, I sent feedback online and the headoffice refunded the bill and promised to better their service. I will wait to see that see in future. Read more

Since when burger king tastes so bad? I have been on a diey for months, and today I want to have a good meal so I choose burger king. Now they are serving burned burger and bad taste.

Had 18 min before I had to leave. Ordered only small fries when there was only two people/orders ahead of mine in line. 10 minutes went by.. still no fries.. so I walked to the end of the food court to go to the washroom, thinking it will be done ... by the time I finish and get back. I walk back, still no fries. But I saw 3 orders of fries being given out to people who had ordered after me. So I asked the lady politely and she said “they’re making fresh fries” I said okay and waited. More time goes by and I say “it’s okay if it’s not fresh! Anything you have is fine” as I had a long day and hadn’t had a lot to eat so didn’t mind about the quality. Then she said “we don’t have fries so it will be another 5 min”?? Thing is ppl were getting fries who ordered after me so I was just a bit confused. Everyone was moving at a slow pace. I ended up having to leave before I got any fries because of the wait. Didn’t know I had to reserve 20 + minutes for mediocre fries, guess I know to choose the other chains next time. Read more