Personas – Grand Villa Casino - Burnaby, British Columbia

The server, Jordana provides wonderful service. She is efficient, pleasant, and extremely polite. She remembers what drink I ordered and was fast to serve another one. She is patient. She makes the atmosphere wonderful! Many thumbs up to her! Jordana is wonderful!

The worst dish and chips ever: half tablespoon of coleslaw, with cold fries, and 2 popcorn pieces of fish. My chicken sandwich was like has been falling apart. Great casino but terrible food options, except the expensive Atlas. Go for fun but avoid the food.

Our family went in for food and drinks. We had some wings that were very bad. Dry, small, not fresh ALL wrong. Ate 2 then asked to send back to kitchen politely. Server smirked and rudely asked “what’s wrong with them?” We described ... them , still rude and zero effort to remedy or offer an apology. Probably another young girl in a father less home, just no class. Read more

Staff were not there to serve us. As the only patrons there they refused to seat us in front of the screen due to reservations that clearly were for the evening and we were there for a midday hockey playoff game. Spending $100s of dollars. They ignored us and didn't ... tell us the shot policy until after we had been served tequila shots. The staff were busy having cake at the bar . The experience was horrible I talked to numerous managers and were willing to compensate after we paid ofcourse. We were not offered gift cards. This is my second review as my other one may have been deleted. I included photos of the empty restaurant and photos of staff eating cake at the bar. I've spent over 15 yrs on the industry and this by far was the worst experience I even tried to email the GM and still ignored. Needless to say we go to the casino regularly and we will not go back here due to lack of rectifying such a terrible experience. Read more

It’s the bar on the lower level of the GV casino. It’s right in the middle of everything. Located right at the bottom of the escalators to the second floor. The bar is almost always busy. Staff is cool. They are always friendly and pretty nice. The blonde lady with glasses ... is really awesome. Besides drinks, they also offer food. Both bar menu as well as an Asian menu. It’s supposed to be open 24/7, but really late / early am it’s hard to place an order, because it’s hard to find anyone working. Beef Dip for the win ! Read more