Marble Slab Creamery - Burnaby, British Columbia

If you are at vancouver you should definitely try this one and their service is also top notch. The only problem is that sometimes they dont have all the flavours.

No longer offering salted caramel on rhe take out apps. Why??? Also, when you do order an online order, they are very stingy with the add-ins. Stop being SO cheap and stingy!!! You guys should be reported to the franchise. A lot of times the shop appears dirty when we do go ... in. There are little fruit flies always flying around the add-ins as well. Read more

We usually go to this Marble Slab because it does tend to be very good. Well we went last night June 09th, 2024 after a hot day and got some ice cream and we where not very happy. We where waiting in line with about 7 people in front of ... us which is not a problem, we where expecting a wait. The young girl in front of us waiting must of either worked there and it was her day off or her parents own the store, she goes behind the counter and starts giving her friend samples while the other two girls are trying to work their way around her, her hair wasn't tied back and was long and looked really unsanitary. The girls working also looked super annoyed and i can tell you all the customers in there where pissed. At first I thought she was going to help the girls get caught up but she jumped in and budged in front of a bunch pf paying customers because of course they also didnt pay. We get up to the counter and they have a new ice cream and I asked for a taster and she was like no all the tester spoons are gone. The girl who did serve us didnt smile wasnt nice and seemed more annoyed we where there getting ice cream. When we go to pay I have the app to scan for points and their system was down. Its not cheap ice cream so to not get the points on $30 ice cream made us annoyed as well. I get it was a long hot day scooping ice cream but should still at least be nice maybe even one little smile. Ice cream was really good of course just wish the customer service was better. Read more

If I could give 0 stars I would for the service. The place looked run down with 2 pitty cones on the display. I asked for my order, and she had no regard for asking what size I would like. She just went upon her total own actions and handed ... me a large. I did not want to pay that much for an icecream. My partner had his birthday and she rudely told me she did not know how to work the app for birthdays. Sloppy and arrogant anyone with the right mind would not come here. Read more

We got the banana split but they realized last minute they had no banana in the store. Kudos to the gal who did the 9.9 dash to the save-ons next door to get the bananas, but by the time we received the final product, the ice cream was half melted. ... Otherwise everything else was great Read more