Tim Hortons - Brandon, Manitoba

Service is always horrible. If you order inside the staff don't make eye contact and take forever to take your order. If you go through the drive through it can take awhile. Also if you pay cash double check they give you the right amount of change. They tend to ... not give the right change Read more

I can understand having a broken mic system. Which bear in mind has been like that for about a month. I come here often and work at a business in the area that helps supply them with a fair amount of business. Even when it was working, whoever is taking your ... order at the drive through just hears what they want to hear instead of asking to repeat yourself. When the order is correct on the screen, they’ll still manage to get something wrong. Shoving people through the drive through for times is more important than the accuracy of the orders. If I wanted my order to be constantly wrong and made to feel like I’m inconveniencing the workers, I’d spend my money down the road. Yesterday I asked for a sandwich with no egg. I got egg. I don’t like the egg, it’s not my preference but I love the sandwich without the egg. It’s a taste and sensory issue with myself. Thankfully it didn’t go to waste, but still very annoying. Today, I asked for two chocolate milks. I got three. Assuming I paid for three as well as no one ever gets a receipt to double check what they’re paying for. My donut was also missed this morning. I’m thankful that I had time to run in and get the things I paid for. Most mornings I don’t have that luxury as I’m off to work right away. I haven’t ever had any of these issues or made to feel this way at the 18th street south location. I’ll probably just start going to that one as it’s still on my commute. Very disappointed. Read more

Today broke the camel's back. I have been visiting the Middleton Ave location almost daily for many years. It's a sad state to watch it get flushed down the toilet as time goes on. Between 10-20 minute drive through wait times at 9-10pm when nobody else is in the drive ... through, to rude and ignorant staff and incompetent management, I've had enough. I find it utterly disgraceful and disrespectful to pull up to the window first thing in the morning, not one word is said and have a debit machine held out while they have their back turned to you. Then they do the same when handing out your drinks and food. They're more interested in having conversations amongst themselves than to invest any effort into customer service. I honestly have a more pleasant experience with the Walmart door greeters. Also the accuracy or quality has gone way down as well. Between slapped together wraps that fall apart when you open the bag to getting wrong drinks it's not even worth the time to visit here anymore. I ordered a steeped tea and bagel this morning as usual and I got a coffee and a bagel with what I'm going to refer to as the "essence of cream cheese". I'm sure glad I paid almost a dollar for the idea of cream cheese. (This is also a common happening as well) I have voiced my concerns to the manager several times and nothing ever changes, I am done supporting this location. Read more

Just visited this tim hortons For food and this is what i witnessed at this location , After i informed the girl working there ( i dont want to mention her name as it can be risk to her job ) she ignored my words totaly and didnt even cared ... to see for the stuff Read more

Staff was friendly and helpful. Coffee and donuts were on par with every other Tims franchise. The grilled cheese was good - the missing bite in the picture was my fault. Bathroom was fine but not exactly awesome.